Lead1207

Lead1207 - Steven Paul 07/04/2011 Chapter 7-Whats Up? 1....

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Steven Paul 07/04/2011 Chapter 7-Whats Up? 1. Communication is the exchange of messages whether they are verbal or nonverbal. 2. Effective communication is when the sender and receiver have the same understanding of the intended message. 3. Two-way communication is generally more effective than one-way communication because two-way communication provides an opportunity for both parties to correct mistakes and misunderstandings through feedback. 4. Nonverbal communication is communicating through facial expressions, eye contact, body language, and tone of voice. 5. Three different types of barriers to communication are: a. Physical barriers are any disturbing factor in the physical environment or your body that can prevent full communication such as a noisy room. b. Mental barriers are what you interpret from previous knowledge or experiences that can affect how you communicate such as selective attention. c. Emotional barriers are the feeling and emotional barriers that create obstacles in
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Lead1207 - Steven Paul 07/04/2011 Chapter 7-Whats Up? 1....

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