Unformatted text preview: 145p.146)
Selfperceived I vs. Otherperceived Me (p.146p.149) CH. 6.
CH. Compliance Gaining •
Debt p150) p150) CH. 6.
CH. Power (p.151p.154) • Definition: the ability to control what happens and to make choices • Types of power
Expert power Referent power Reward power Coercive power Legitimate power CH. 6.
CH. Knapp’s Relationship Escalation Model (p.165p.166)
• Sequential Pattern of relationships • Five Phases
Initiation Experimenting Intensifying Integrating Bonding CH. 6.
CH. Economic Model of Relationships (p.167
• Comparing relational rewards and costs CH. 6.
CH. Knapp’s Relationship Termination Model (p.171p.172)
• Five Phases Differentiating Circumscribing Stagnating Avoiding Terminating CH. 6.
CH. Positive & Negative use of the Internet (p.173p.181) CH. 7.
CH. Definition of Conflict (p.191)
Resolving conflict (p.198p.203)
Integration CH. 7.
CH. Personal Styles of Conflict Management (p.203p.212)
• Assertive communication
Mediation CH. 8.
CH. Interview Format (p.220p.223)
• Opening the interview
• Body of the interview Direct questions
Probes • Closing the interview CH. 9.
CH. Advantage and Disadvantage of working in groups (p. 251p.252)
Group Operations (p.259p.263)
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This note was uploaded on 09/25/2011 for the course BMGT 220 taught by Professor Bulmash during the Spring '08 term at Maryland.
- Spring '08