Midterm review

165p166 sequentialpatternofrelationships fivephases

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Unformatted text preview: 145­p.146) Self­perceived I vs. Other­perceived Me (p.146­p.149) CH. 6. CH. Compliance Gaining • • • • • • • Pregiving Liking Promise Threat Self­feeling Esteem Debt p150) p150) CH. 6. CH. Power (p.151­p.154) • Definition: the ability to control what happens and to make choices • Types of power Expert power Referent power Reward power Coercive power Legitimate power CH. 6. CH. Knapp’s Relationship Escalation Model (p.165­p.166) • Sequential Pattern of relationships • Five Phases Initiation Experimenting Intensifying Integrating Bonding CH. 6. CH. Economic Model of Relationships (p.167­ p.168) • Comparing relational rewards and costs CH. 6. CH. Knapp’s Relationship Termination Model (p.171­p.172) • Five Phases Differentiating Circumscribing Stagnating Avoiding Terminating CH. 6. CH. Positive & Negative use of the Internet (p.173­p.181) CH. 7. CH. Definition of Conflict (p.191) Resolving conflict (p.198­p.203) • • • • • Avoidance Accommodation/Smoothing over Compromise Competition/Aggression Integration CH. 7. CH. Personal Styles of Conflict Management (p.203­p.212) • • • • • Assertive communication Negotiation Arbitration Litigation Mediation CH. 8. CH. Interview Format (p.220­p.223) • Opening the interview • Body of the interview Direct questions Open questions Closed questions Bipolar questions Leading questions Loaded questions Yes­response questions Mirror questions Probes • Closing the interview CH. 9. CH. Advantage and Disadvantage of working in groups (p. 251­p.252) Group Operations (p.259­p.263) • • •...
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This note was uploaded on 09/25/2011 for the course BMGT 220 taught by Professor Bulmash during the Spring '08 term at Maryland.

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