Communication_jamaica - Effective Communication in the...

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Kevin J. Geban, M.Phil., CHDT Effective Communication in the Workplace Sunset Jamaica Grande Thursday May 21, 2009
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Communication Communication Functions 1. Control member behavior. 2. Foster motivation for what is to be done. 3. Provide a release for emotional expression. 4. Provide information needed to make decisions. Communication The transference and the understanding of meaning
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The Communication Process Channel The medium selected by the sender through which the message travels to the receiver Types of Channels Formal Channels Are established by the organization and transmit messages that are related to the professional activities of members Informal Channels Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices.
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