complaint letter

complaint letter - said there was nothing she could do To...

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Mr. Shawn Gray Customer Service Hilton Hotel 111 Main Street Minneapolis, MN 42111 Dear Mr. Gray, On July 15, 2008, I made reservations to stay at the Hilton Hotel in Minneapolis, Minnesota on August 20 through August 23. When I arrived to the Hilton hotel to check in, I was told my room had been upgraded due to overbooking, which would be free of charge. When I received my hotel bill, I was charged for the room upgrade. After I spoke to the desk clerk, she said my upgraded room was my original room reservation. I told the desk clerk that was not correct. She
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Unformatted text preview: said there was nothing she could do. To resolve this problem, I would like to be credited the difference of my original room price and the upgraded room since I did not reserve the upgraded room. Attached is proof of my room confirmation e-mail that I originally received. Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at *** Sincerely,...
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