Verbal Villains

Verbal Villains - VerbalVillains Chapter 6 TheBasics What...

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Chapter 6 Verbal Villains
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The Basics What are Verbal Villains? Ineffective communication styles that: Are generally not helpful and may be harmful; Do not attend to the feelings or emotions of the helpee. Why are they important to know? “It is not enough to mean well ; we must also do well .” (p. 62) All of us have verbal villains and can improve our communication style.
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The Villains Detective: “Just the facts.” Responds only to content without giving attention to feelings. What this might sound like: “Who is involved? How did it happen? How many times has this happened? Controls flow of conversation How? Puts helpee on the defensive. Why? Or How?
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Magician: “Tries to make the problem disappear by telling the helpee it isn’t there.” What this might sound like: “Basketball is almost over for the year, so it doesn’t matter much, does it? Ineffective = doesn’t show
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This note was uploaded on 09/25/2011 for the course CNED 3053 taught by Professor Staff during the Fall '11 term at Arkansas.

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Verbal Villains - VerbalVillains Chapter 6 TheBasics What...

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