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Supply Chain - Q LR Bus 361 Operations and Supply...

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Q ¸á ª ¸á ª* - ¸á ª* ¸á ª* R L ° L ° L Bus 361 Operations and Supply Management Chapter 1 Operations and Supply Strategy At the fundamental level, operations and supply management (OSM) is about getting work done quickly, efficiently, without error, and at low cost. “Operations” refers to the processes that are used to transform the resources employed by a firm into products and services desired by customer. “Supply” refers to how material and services are moved to and from the transformation processes of the firm. OSM is focus on the actions of providing services and products. Doing this at low cost and at a level of service that meets customer expectations is essential for business success. Efficiency means doing sth at the lowest possible cost. The goal is to produce a good or provide a service by using the smallest input of resources. Effectiveness means doing the right things to create the most value for the company. Maximizing effectiveness and efficiency at the same time creates conflict between the two goals. Value can be metaphorically defined as quality divided by price. OSM is defined as the design, operation, and improvement of the system that creates and deliver the firm’s primary products and services. OR/MS is the application of quantitative methods to decision making in all fields and IE is an engineering discipline. These are decision-making tools. Operations and supply strategy is concerned with setting broad policies and plans for using the resources of a firm to best support its long-term competitive strategy. It is related to the design of a process and the infrastructure needed to support the process. Competitive Dimension: cost of price; quality; delivery speed; delivery reliability; coping with changes in demand; flexibility and new-product introduction speed; other product- specific criteria. Straddling occurs when a company seeks to match the benefits of a successful position while maintaining its existing position. Order winner is a criterion that differentiates the products or services of one firm from another. An order qualifier is a screening criterion that permits a firm’s products to even
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be considered as possible candidates for purchase. Core capabilities are the skills that differentiate the service or manufacturing firm from its competitors. Total cost of ownership is a philosophy for really understanding all supply chain related costs of doing business with a particular supplier for a particular good or serviceorder Chapter 2 Project Management A project may be defined as a series of related jobs usually directed toward some major output and requiring a significant period of time to perform.
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