Week 12 - 1. Understanding Report Basins EffEctlyE business...

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Unformatted text preview: 1. Understanding Report Basins EffEctlyE business reports systematically answer questions and solye problems. Most reports fit into two bro categories: informational and analytical. Lilte letters and memos. you determine whether to Use an Indired l pattern by analyzing the reader's expectations and what will comprise the content of the report. You mu st a whether to Use an informal or formal writing style, basing your choice on the purpose, audience. and setting choose the format of your report carefully by asmsslhg its length, topic. audience. and purpose. Reports that present data without analysis are informational of . Ex plan ation: DirEct pattern reports present the purpose of the report near the beginning of . E: plan ation: Use a formal writing style when writing a thesis or research study J . Explanation: Identify the characteristics of a formal writing style. Choose all that apply. if D Occasional use of humor and metaphors 4 El Use of first—person pronouns J E RedLJcEd Use of colorful adjectives and adverbs if E Use of complex sentenoes if E Absence of humor and figures of speech Use memo format for short, informal reports that stay within an organization if . Explanation: 2. Applying the S-x-S Writing Process to Reports Before tatkllng a longer writing project SUCH as a report, you should outline an efiectlye organIZatlonal stratfi Usan the 3—k—3 writing process helps you trart a report that answers questions and solyes problems clearly l effeetlyely. Make sure you understand the problem or assignment, and know your audlence. After analyzlng Factoran the problem and ahtltlpatlng your audlence, prepare a work plan so you can evaluate your resouro prloritles. and outline a course of action. Your boss tells you to Inyestlgate how to Improye communlcatlon between your company's Los Angeles and San Frahclsco offices. She asks you to wrlte a report about your flhdlngs. After lnitial inyestlgatlon Into this topic, you suspect that several problems you ldentll‘led In your scope statel mlght not be worthy of further Inyestlgatlon. What quastlon can you ask to help deten'nlne the slgnll‘lcance o problems? J Q) Why Is thls topli: wolth lnyestlgatlng now? Q Should I use a memo fen-hat? Q What style of wrltth should I use? Explanation: You are asked to lnyestigate hoy.I to measure the productlylty of employees worklng From home. You must wrlte a report about your findings. What questlon can you ask as you antltlpate yoLJr audlehce? of Q) What do my readers heed to know about thls toplt? Q What additional problems do I Fade? How will breaking your major topic of Investigation Into subproblerns help you? Q It will guide the composition of your problem statement. 0 It will determine your writing stvle. J Q) It will ldentlfv issues to be investigated and possible solutions to the main problem. E: plan ation: What should you Include In a work plan? Choose all that appl'v'. J A work schedule J El A tentative outline J A statement of purpose J D A description of vour primarv and secondarv readers J D A statement that explains your writing stvle E: plan ation: 3. Gathering Information from Secondary Sources Gather seoondar'glr data bv reading what others have experienced and observed. You should begin nearivI eve research project bv r'Esearching semndar'v sourms to gather Information that has alreadvI been written abol. topic. However, a report ls onlv as good as Its data. Carefullv search for and evaluate Information In print re electronic databases. and the World Wide Illlleb. lIl'u'hat is an advantage of using electronic databaSEs for research? J Q1 Thev provide blbllographli: information, abstracts, and full-text documents. 0 Thev provide smaller, more manageable amounts of infon'natlon. O 'l'hellr provide Print card catalogs. Ex plan ation: lw'nat problems might you Face when Using the lw'eo for msearch? Choose all that applv. J IE Unreliable content if I:| Lack of current news if IE Time—consuming searches v? Questionable content if |:| Lack of search tools Ex plan ation: 4. Gathering Information from Primary Sources Gather primary data From firsthand Ekal‘lEl‘loE. You will need primary data to proylde a complete picture. Fal yourself with how to generate and Use primary data and how to ayoid researcher oias. You WI" generate prlrr through suryeys. inl:eryiellysr obseryation, or experimentation. Choose all that apply. It Is your team's job to IlIllrite a report on the host Ways to gather Infon'natlon from your consumers. As you are meeting with your team to hrainston'n data collection strategies, one coworker asks hoy.I the team could pUt together a suocessful suryey. 'u'u'hat tips can you share with the group? Choose all that apply. J E Limit the number olr questions. of El Ask as many questions as possible. J E Explain why the suryey is necEssal-y. y" El Select the sunrey population randomly. J El Solect the survey population carefully. You are asked to write a report on a tool: for which Ilttle or no Information Is auallaole. You deolde to condUct intewlews with several experts or veterans in the field. What should you do to ellclt the most Useful data in your Interview? of Q) Ask open—ended questions In an objective and frlendl~,.uI manner. 0 Ask Vea-or—no questions In an objectlve and frlendl~,.uI manner. 0 Ask leadlhg and amhlguoUs questions In an objectlae anti frlendlaI manner. Explanation: Larry is wrltlng a report on the company's IT staff and Its reaponse time to suhmltted trouble tlckets. He makes an appolntrnent to observe the IT staff and oollect data for hls report. He de¢|des to observe the group one for 90 minutes to collect hls data. What would make hls ooseruatlon time more EffEEU'u'E? 1f Q1 Condulttlng EU-mlnute obsewations at different times 0 Candactlng a single 30—minute obseWatlon O CondUctIng a single three—hour ooseruatlon Explanation: 5. Documenting Data When you borrow ldeas and words from other sources, you mUst clte them properly in order to help readers yoUr topic further and to ayold charges of plaglarlsm. IMilieu—documented data From solid sources wIII help oui credlhlllty. Famlllarlze yourself with what kinds of materials EII'Id sources you need to document in IJUslnessi Also, develop good research hahlts and be aware of when and how to Use quotations. You should cite references of in order to document report data properly. E: plan ation: Wheneyer you Use another person's 'Ideas, opinions, examples, or theories, 1.!" you mu credlt. Ex plan ation: After taking extenslye notes for a report you are wrltlng, you are haying a hard time organizlng your yarlou: How can you organlze your data uslng electronlc tools? Choose all that apply. at“ Set up a folder on your hard drlye wlth suhl‘olders for major sections. of D Exclude all publlcatlon Informatlon. of D Record all major Ideas from yarioUs sources on one note card. a! E nghllght found materlal you Want to redord. Copy and paste It Into a document In the appropriate fol Ex plan ation: Sunita wants to Use dlre::t quotatlons In her report. When ls it appropriate for her to use them? Q When she needs to fill halfa page with Informatlon J E) |u'u'hen she needs to proylde obJECtlye background data C) lll'u'hen she wants to summarlze or paraphrase 6. Illustrating Data Eyaluate the hEst way to lllustrate your data carefully. Uslng graphlcs In your report wlll help clarlfy data, cr'E ylsual Interest, and make numerlcal data meanlngful. Howeyer, you need to match a graphic wlth your oojec properly. For Instance. if you need to clarify large E|Llantltles of data In small spacEs, a table Is the bEst choicl Reylew your DbjEctlye and the purpose for each graphle, and than make an lnformed declslon. Use the table to answer the questlon oelow. 1'll'ear Landscape Design Graphic Design Textile Design 2oo3 $2.3 $1.5 $3.4 $1.d 2004 $3.0 $1.5 $4.0 $2.0 zooz $2.o $1.9 $3.9 $1.25 2oo1 $1.5 $1.2 $1.5 $3.0 Figure 1 Design Goods Company Four-year Revenue [in millions of dollars} What la the error lo the “Year” column of the table? C) There is no error In this column. 0 The years are not in geographlcal order. if El The years are not in chronological order. Explanation: Use a pie chart to yisuallze a whole unit and the proportions of its componenls. if . Explanation: Harpern Industries Five—Site Increase in Revenues 1 El A A El E III 2 s a El 1 III Los Angeles San Francisco Seattle Beslnn O The length and width of each bar are proportional. O The length of each hair should be taller and the wldth wlder. g" Q The length and width of each bar are not proportlonal. Explanation: 1II'II'I'Iat would you Use to show how the chalh of oomn'land has changed after the promotlon of three exocutlve: O A Ilne chart 0 A bar“ chart '4" E: An organizatlon chart 33 7 eggme_ggm$ lfi, ApliaInc.:StudentQuest... x l you need to display the placement of three new Function keys on a cell phone prototype. What should you use to illustrate the data? 0 Maps 0 An organizatlon chart of 9 An IIILIstration Explan alien: A oowprker has been asked to glue a report on cpstomer satisfactlon wlth yoUr newly Implemented technical support center. She Is thlnklng about using a llne chart to trace the Increase In customer satisfaction over the last two months, out she would like some advice on how to use graphlcs approprlately. What adyice should you glye her? 9' El Elegln with a grid diylded into squares. 0 Arrange the time components yertically on the left-hand side of the chart. 0 Avoid plottlng the first value when preparing a segmented chart. Explanation: Use the Ilne chart to answer the Followlng questlohs. Ca U M a rt Rue-venues 2005-201 D 2|] EIE 2|] n5 2|] I]? 2003 2|] I19 Compare the Ilne chart's data with the headlng. IdentlfilI the error. 0 There ls no error. 9‘ Q) The headlng says the Ilne chart deplcts revenue in 201D, but no data ls reaorded for that year. Q The headlng should he placed at the bottom of the chart, and revenue should he recorded For 2011. If the chart above measures CallMarts rEUEHUES in mllllons of dollars, how ITIUCI'I more money,r dld CallMart n 2009 than In 2003? J g) $3 n'Illllon 0 $5 rnllllon 0 $3 n'Illllon Explanation: 1". Grammar and Writing Raylew In the first ten chapters, you reyiewed grammar rules From Appendlk A: Grammar and Mechanics Guide. This exerclse Is a mylew of the grammar rules you learned in these chapters as well as a rowew of confuslng won: Frequently misspelled words. y. Revised Quaflin" Choose the sentence that Is punctL Gaps, THE qufltinn Can-tamed an Error r or ambiguity when you answered O The managers Friend was W The problem has been Fixed. Heres the years {Januaryldbd—January 2 Q The managers Friend W35 WI: correct BHEWE'V- ‘y'Ear's January 20fl4—JahUary 2 HI" Q The I"'IiEII'ItIger's Friend was w 'years {January Iflfld—January E: plan ation: I was going to use six color graphics In my report , but q they are too expenslye for our budget. E: plan ation: Choose the sentence wlth correct grammar. of Q] My work plan schedule states that on February 16, 2009, I will haye completed the following tasks for annual report: secondary and primary data gathered, publication Information accurately recorded, and graphics matched with my objectlyes. Q My work plan schedule states that on February, 16 2009 I will haye completed the Following tasks For I annual report: secondary and primary data gathered, publication Infon'natlon accurately recorded, and graphics matched with my objectlyes. Q My work plan schedule states that on February, 15 2009, I will haye completed the following tasks for annual report, secondary and primary data gathered, publication Information accurately recorded, and graphics matched with my objectlyes. I interulewed several people In front of the Reese Convention Center of for my report on conuentlon att and professlonal development. Ex plan ation: Choose the sentence that Is correct. 0 Mltch thought he did WE” when he explalned the procedure and adulced people to refer to the fIDWChl had any qUEstlons. of Q] Mltch thought he did WE” when he explalned the procedure and adulsed people to refer to the fIDWChl had any qUEstlons. O Mltch thought he did good when he explalned the procedure and adulsed people to refer to the flowcl they had andI questions. Explanation: |u'l'hlle Usan an electronlc database, Kathy found six of secondary souroes to use in her report. E: plan ation: Choose the sentence that |s correct. 0 I asked the lihrarlan at slnsou puollc “bran! If he could help me look up information on GenForce Con of Q) I asked the lihrarlan at Slnsou Puhllc Lloraru if he could help me look up lnformation on lEenForce Col 0 I asked the lihrarlan at Slnsou puollc Ilbl‘ar‘f If he could help me look up information on the GenForce Company? IFI were J an expert in tl'Ils field, I would have to gather less data. Explanatien: Cheese the sentence that Is correct. 0 The I‘EsEar‘chers surveys were atlrnlnlste red effectively. 1! Q) The I‘EEEal‘cher's surveys were edmlnlstered effectlvely. Q The I‘EsEar‘cher's suwe‘fs I.llere edmlnlsteretl effectlue. Explanatien: I gathered tee 1! “Well secondary data. Explanation: ...
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Week 12 - 1. Understanding Report Basins EffEctlyE business...

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