BCOM1301 - Lambdin Lambdin You Vamos But First But Support...

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Unformatted text preview: Lambdin Lambdin You Vamos! But First: But Support Your Classmates! Tennis Cocks Rock! 1. Define communication and describe the value for 1. communication in business. communication 2. Explain the communication process model and the ultimate objective of the communication process. objective 3. Discuss how information flows in an organization (formally and informally; downward, upward, and horizontally; and through various levels). through 4. Explain how legal and ethical constraints, diversity challenges, changing technology, and team environment act as a strategic force that influence the process of business communication. communication. Define communication and describe the value for communication in business. communication Professional Communication is an exchange of ideas that produces desired results. desired results. Achievement or task purpose To serve on a decision-making or problem-solving group To get the job done Maintenance or social purpose To To assist in the betterment of individual members from a behavioral point of view behavioral To develop group morale Explain Explain the communication process model and the ultimate objective of the communication process. ultimate What does this mean? Master of Persuasion Greek Rhetorician A Good Persuasive Bit of Communication is Coherent and Unified (Easily Understood and Dealing with One Topic) One Ours will have “You Attitude.” Ethos Ethos (Ethical): the fundamental character or spirit of a culture; the underlying sentiment that informs the beliefs, customs, or practices of a group or society Pathos Pathos (Emotional): the quality or power in an actual life experience Logos Logos (Rational): the rational principle that governs and develops the universe develops Differences Differences in education level, experience, and culture culture Physical issues, such as noise or room temperature Mental Mental distractions, such as developing a response instead of listening instead One­way : (email, letter, or facsimile): Request information needed to provide services to client Two­way, not face­to­face (telephone); face­to­ face is ideal: Tell customer order cannot be delivered on date specified in contract nform Two­way or one way, not face­to­face: IInform sales staff of special sales incentive sales Discuss Discuss how information flows in an organization (formally and informally; downward, upward, and horizontally; and through various levels). and Formal: Formal: Reflects rules and procedures Created by management to control individual and group behavior Informal: Emerges as people interact within a formal system to create a satisfying environment Grapevine is no more or less accurate than other communication channels Message distribution is networked rather than linear in nature (cont.) EXAMPLES Explain Explain how legal and ethical constraints, diversity challenges, changing technology, and team environment act as a strategic force that influence the process of business communication. influence Excessive emphasis on profits Misplaced corporate loyalty Obsession with personal advancement Expectation of not getting caught. Unethical tone set by top management Confusion about whether an action is wrong Unwillingness to take a stand QB suspended 5 times with no real consequences Bernie Madoff: Cheated millions in Ponzi scheme AIG: Lucrative executive bonuses Enron, Enron, Worldcom, & HealthSouth: Financial scandals scandals Toyko Toyko Electric Power: False reports to nuclear regulators regulators Identify the existence of an ethical issue Identify an alternative. Select another alternative. Is the alternative legal and does it comply with relevant contractual agreements and company policy? NO YES Is the alternative consistent with the company’s and/or the profession’s code of ethics? NO NO Resource groups Employees Owners Customers Suppliers Creditors Government Society Implement alternative. Communicate ethical decision and related action. YES Is the alternative ethical? YES Revise code of ethics if necessary. Ethnocentrism Stereotypes Interpretation of time Personal space requirements Body language Translation limitations Lack of language training Aids Aids in collecting and organizing data Helps craft clearer and more effective messages Overcomes distance and time issues Complicates interpersonal relationship development Raises legal and ethical issues • Makes workers happier by causing them to feel they are shaping their jobs • Increases efficiency by eliminating management layers • Enables a company to draw on talents of entire workforce Problem-solving and goal-setting Conflict resolution Distributed leadership Commitment to evaluate the group process Ability to understand needs of coworkers Effective communication Ability to deal with barriers Trust-building changes communication patterns Open meetings educate employees Shared leadership involves management and employees nformation IInformation flows up to management, down to workers, and horizontally among teams and Know Thy Audience Know Thy Purpose Show--Don’t Tell The Team: Selected in the Next Week Your Your team will introduce a product, service, or place into a country where it would function well into Either Either because nobody has created the product anywhere or because that particular country just does anywhere not have it yet. not Or it is nice? Monday: Teams meet; team leader selected: Team Team Leader’s roles: Members come with 5 ideas Email me desires Questions? Comments? Suggestions? ...
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