Unformatted text preview: Lambdin
Vamos! But First:
Support Your Classmates!
Tennis Cocks Rock! 1. Define communication and describe the value for
communication in business.
2. Explain the communication process model and the ultimate
objective of the communication process.
3. Discuss how information flows in an organization (formally
and informally; downward, upward, and horizontally; and
through various levels).
4. Explain how legal and ethical constraints, diversity
challenges, changing technology, and team environment act
as a strategic force that influence the process of business
communication. Define communication and describe the value for
communication in business.
communication Professional Communication is
an exchange of ideas that
produces desired results.
desired results. Achievement or task purpose To serve on a decision-making or problem-solving group To get the job done Maintenance or social purpose
To To assist in the betterment of individual members from a
behavioral point of view
behavioral To develop group morale Explain
Explain the communication process model and the
ultimate objective of the communication process.
ultimate What does this mean? Master of Persuasion Greek Rhetorician A Good Persuasive Bit of Communication is Coherent
and Unified (Easily Understood and Dealing with
Ours will have “You Attitude.” Ethos Ethos (Ethical): the fundamental character or spirit of a culture; the underlying sentiment that informs the beliefs,
customs, or practices of a group or society Pathos Pathos (Emotional): the quality or power in an actual life
experience Logos Logos (Rational): the rational principle that governs and
develops the universe
develops Differences Differences in education level, experience, and
culture Physical issues, such as noise or room temperature
Mental Mental distractions, such as developing a response
instead of listening
instead Oneway : (email, letter, or facsimile): Request information needed to provide services to client Twoway, not facetoface (telephone); faceto
face is ideal: Tell customer order cannot be delivered on date specified in contract nform Twoway or one way, not facetoface: IInform
sales staff of special sales incentive sales Discuss Discuss how information flows in an organization
(formally and informally; downward, upward,
and horizontally; and through various levels).
Formal: Reflects rules and procedures
Created by management to control individual and group behavior
Informal: Emerges as people interact within a formal system to create a satisfying environment Grapevine is no more or less accurate than other communication channels Message distribution is networked rather than linear in nature (cont.) EXAMPLES Explain Explain how legal and ethical constraints, diversity challenges, changing technology, and
team environment act as a strategic force that
influence the process of business communication.
influence Excessive emphasis on profits
Misplaced corporate loyalty
Obsession with personal advancement
Expectation of not getting caught.
Unethical tone set by top management
Confusion about whether an action is wrong
Unwillingness to take a stand
QB suspended 5 times with no real consequences Bernie Madoff: Cheated millions in Ponzi scheme AIG: Lucrative executive bonuses
Enron, Enron, Worldcom, & HealthSouth: Financial
scandals Toyko Toyko Electric Power: False reports to nuclear
regulators Identify the existence of an ethical issue Identify an alternative. Select another alternative. Is the
and does it comply with relevant contractual agreements and
NO YES Is the alternative consistent with the company’s and/or the profession’s
code of ethics?
Resource groups Employees Owners Customers Suppliers Creditors Government Society Implement alternative. Communicate ethical decision
and related action. YES Is the alternative ethical? YES
Revise code of ethics if necessary. Ethnocentrism Stereotypes Interpretation of time Personal space requirements Body language Translation limitations Lack of language training Aids Aids in collecting and organizing data Helps craft clearer and more effective messages Overcomes distance and time issues Complicates interpersonal relationship development Raises legal and ethical issues • Makes workers happier by causing them to feel they are shaping their jobs
• Increases efficiency by eliminating management layers • Enables a company to draw on talents of entire workforce Problem-solving and goal-setting Conflict resolution Distributed leadership Commitment to evaluate the group process Ability to understand needs of coworkers Effective communication Ability to deal with barriers Trust-building changes communication patterns Open meetings educate employees Shared leadership involves management and employees
nformation IInformation flows up to management, down to workers,
and horizontally among teams
and Know Thy Audience Know Thy Purpose Show--Don’t Tell The Team: Selected in the Next Week
Your Your team will introduce a product, service, or place
into a country where it would function well
into Either Either because nobody has created the product anywhere or because that particular country just does
not have it yet.
not Or it is nice? Monday: Teams meet; team leader selected:
Team Team Leader’s roles: Members come with 5 ideas Email me desires Questions? Comments? Suggestions? ...
View Full Document
- Fall '10
- Rhetoric, communication process model