Unformatted text preview: • Benchmarking • Servqual 3. From the journal readings discuss some Six Sigma myths and realities and, the case example for integrating Six Sigma with Total Quality Management. 4. Discuss the Malcolm Baldrige Award. Consider the framework for award, cost and relevance....
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This note was uploaded on 09/27/2011 for the course ECON 6000 taught by Professor Fayissa during the Spring '10 term at Middle Tennessee State University.
- Spring '10