Exam 4 Review - MANA3335 Exam4Review Spring2011 Stress o...

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MANA 3335 Exam 4 Review Spring 2011 Chapter 7-Stress and Well-Being at Work Stress o The unconscious preparation to fight or flee that a person  experiences when faced with any demand Stressor o Or demand The person or event that triggers the stress response Distress o Or referred to as strain o The adverse psychological, physical, behavioral, and  organizational consequences that may arise as a result of  stressful events  Four Approaches to Stress o The Homeostatic/Medical Stress occurs when an external demand upsets an  individual’s natural, steady-state balance Homeostasis A steady state of bodily functioning and equilibrium  o Cognitive appraisal Individuals differ in their appraisal of events and people Problem-focused Coping  Emphasizes managing the stressor Emotion-focused Coping Emphasizes managing your response o Person-environment fit Confusing and conflicting expectations in a social role create  stress.  o Psychoanalytic Discrepancy between the idealized self and the real self- image Ego-ideal The embodiment of a person’s perfect self Self-image How a person sees himself or herself, both positively and  negatively  The Stress Response
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[Type text] [Type text] [Type text] o Release of chemical messengers o Activation of sympathetic nervous and endocrine systems o Preparing to flight or flee, the body: Redirects blood to the brain and large muscle groups Increase alertness through improved vision, hearing and  other sensory processes Releases glucose (blood sugar) and fatty acids into the blood  stream to sustain the body during the stressful event Suppresses the immune system as well as restorative and  emergent processes  Sources of Work Stress o Caused by factors in the work environment as well as by non  work pressures that spill over into the workplace o Work demands  Task Demands Role Demands Dramatic changes at Work  Social psychological demands of the  work environment  Change Lack of control Career Progress New Technologies Temporal Pressure Role Conflict:   Interrole   Intrarole   Person-role Role Ambiguity Interpersonal Demands Physical Demands Emotional Toxins Sexual Harassment Poor Leadership Extreme Environments Strenuous Activities Hazardous Substances Global Travel  o Nonwork demands Home Demands Personal Demands Family Expectations Child-rearing/day care arrangements Parental Care Workaholism Civic and volunteer work Traumatic events  o Workaholism
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MANA 3335 Exam 4 Review Spring 2011 An imbalanced preoccupation with work at the expense of  home and personal life satisfaction  The Consequences of Stress o Positive Stress Stress response itself is neutral
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Exam 4 Review - MANA3335 Exam4Review Spring2011 Stress o...

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