BUS_260_05_Learning_Perceiving_and_Judging

BUS_260_05_Learning_Perceiving_and_Judging - 9/29/11...

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9/29/11 Learning
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9/29/11 Learning Relatively stable changes in an employee’s knowledge or skill based on experience Difference btw experts and novices tend to be a function of learning
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9/29/11 Types of Knowledge Employees gain two types of knowledge: Explicit Knowledge Easily communicated and widely available Information in manuals, textbooks, training sessions
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9/29/11 Methods of learning Reinforcement Learn by observing the link between behaviour and consequences Managers can use the following to increase desired behaviours Positive Reinforcement Desired behaviour E Positive outcome (bonus, http://www.youtube.com/watch?v=lRCJ9l-2FIc&NR=1
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9/29/11 Methods of learning Use these to decrease undesirable behaviours Punishment Engaging in undesirable behaviour unwanted outcome Show up late to work suspension w/out pay
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9/29/11 Methods of learning Use positive reinforcements and extinction most! Use punishment and negative reinforcements less These generate negative emotions and attitudes
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9/29/11 Methods of learning
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This note was uploaded on 09/29/2011 for the course BUSINESS 111 taught by Professor Fredjames during the Spring '11 term at Abu Dhabi University.

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BUS_260_05_Learning_Perceiving_and_Judging - 9/29/11...

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