MGT 3501
OPERATIONS MANAGEMENT
Spring 2006
Professor Beril Toktay
[email protected]
Office:
COM 446
404-385-0104
Office Hours: Thursday 3pm – 4pm or by appointment
TA: Nektarios Oraiopoulos
[email protected]
Office: COM 462C
404-385-4887
Office Hours: Tuesday 10:30am – 11:30am
Course Description
Operations management (OM) is defined as the design, operation, and improvement of
the systems that create and deliver the firm’s primary products and services.
Understanding the role of the operations function and its impact on the competitiveness
of the firm is an important part of any manager's training.
Operational issues include
designing, acquiring, operating, and maintaining facilities and processes; purchasing raw
materials; controlling and maintaining inventories; and providing the proper labor needed
to produce a good or service so that customer expectations are met.
This course in operations management is intended to be a survey of operating practices
and models in both manufacturing and service oriented firms. It is intended to provide
managers in all functional areas with sufficient knowledge to make informed, "total
business decisions" and to introduce standard terms and concepts for communications
with operating personnel.
In such a course, it should be recognized that breadth of subject
matter, not depth of topic, is our goal.
Course Objectives:
•
Build an understanding of how Operations Management fits into the organization.
•
Provide a knowledge base for conversing with operations personnel.
•
Build both quantitative and qualitative analysis skills, especially those needed for
managing important business tradeoffs.
•
Provide common sense modeling concepts, which can be used to help managers
evaluate various problems that arise in practice.
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•
Introduce real-world applications and their connection with Operations Management.
•
Understand and appreciate the role of uncertainty in an organization.
Course Text:
Operations Management for Competitive Advantage
, 11th Edition, by Chase, Jacobs, and
Aquilano, 2005, N.Y.: McGraw-Hill/Irwin. Any USED previous edition is fine too, but
the chapter numbers will be different, so you’ll need to keep track of that.
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