Quality Management

Quality Management - Quality Management Quality It costs a...

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Quality Management Quality Management It costs a lot to produce a bad product. It costs a lot to produce a bad product. Norman Augustine Norman Augustine
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Cost of quality 1. Prevention costs 2. Appraisal costs 3. Internal failure costs 4. External failure costs 5. Opportunity costs
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What is quality management all about? Try to manage all aspects of the organization in order to excel in all dimensions that are important to “customers” Two aspects of quality: features: more features that meet customer needs = higher quality freedom from trouble: fewer defects = higher quality
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The Quality Gurus – Edward Deming 1900-1993 1986 Quality is “uniformity and dependability” Focus on SPC and statistical tools “14 Points” for management PDCA method
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The Quality Gurus – Joseph Juran 1904 - 2008 1951 Quality is “fitness for use” Pareto Principle Cost of Quality General management approach as well as statistics
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History: how did we get here… Deming and Juran outlined the principles of Quality Management. Tai-ichi Ohno applies them in Toyota Motors Corp. Japan has its National Quality Award (1951). U.S. and European firms begin to implement Quality Management programs (1980’s). U.S. establishes the Malcolm Baldridge National Quality Award (1987). Today, quality is an imperative for any business.
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What does Total Quality Management encompass? TQM is a management philosophy: continuous improvement leadership development partnership development Cultural Alignment Technical Tools (Process Analysis, SPC, QFD) Customer
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Developing quality specifications Input Process Output Design Design quality Dimensions of quality Conformance quality
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Six Sigma Quality A philosophy and set of methods companies use to eliminate defects in their products and processes Seeks to reduce variation in the processes that lead to product defects The name “six sigma” refers to the variation that exists within plus or minus six standard deviations of the process outputs σ 6 ±
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Six Sigma Quality
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Six Sigma Roadmap (DMAIC) Next Project Define Customers, Value, Problem Statement Scope, Timeline, Team Primary/Secondary Current Value Stream Map Voice Of Customer (QFD) Measure Assess specification / Demand Correct the measurement system Process map, Spaghetti, Time obs. Analyze ( and fix the obvious) FMEA, DOE, critical Xs, VA/NVA Graphical Analysis, ANOVA Future Value Stream Map Improve Redesign process, set pacemaker 5S, Cell design, MRS Visual controls Value Stream Plan Control Document process (WIs, Std Work) Mistake proof, TT sheet, CI List Analyze change in metrics Value Stream Review Prepare final report Validate Project $ Validate Project $ Validate Project $ Validate Project $ Celebrate Project $
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Six Sigma Organization
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Quality Improvement Traditional Continuous Improvement Time Quality
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Quality Management - Quality Management Quality It costs a...

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