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Unformatted text preview: Information and Decision Support Systems Chapter Introduction 10-1 Decision Making and Problem Solving 10-1a Decision Making as a Component of Problem Solving 10-1b Programmed versus Nonprogrammed Decisions 10-1c Optimization, Satisficing, and Heuristic Approaches 10-1d Sense and Respond 10-1e The Benefits of Information and Decision Support Systems 10-2 An Overview of Management Information Systems 10-2a Management Information Systems in Perspective 10-2b Inputs to a Management Information System 10-2c Outputs of a Management Information System 10-2d Characteristics of a Management Information System 10-3 Functional Aspects of the MIS 10-3a Financial Management Information Systems 10-3b Manufacturing Management Information Systems 10-3c Marketing Management Information Systems 10-3d Human Resource Management Information Systems 10-3e Other Management Information Systems 10-4 An Overview of Decision Support Systems 10-4a Characteristics of a Decision Support System 10-4b Capabilities of a Decision Support System 10-4c A Comparison of DSS and MIS 10-5 Components of a Decision Support System 10-5a The Database 10-5b The Model Base 10-5c The User Interface or Dialogue Manager 10-6 Group Support Systems 10-6a Characteristics of a GSS That Enhance Decision Making 10-6b GSS Software 10-6c GSS Alternatives 10-7 Executive Support Systems 10-7a Executive Support Systems in Perspective 10-7b Capabilities of Executive Support Systems Chapter Recap Print Chapter 1 of 67 4/13/11 2:42 AM Chapter Introduction PRINCIPLES LEARNING OBJECTIVES Information Systems in the Global Economy: General Mills, United States Food Giant General Mills Relies on Management Information Systems to Good decision-making and problem-solving skills are the key to developing effective information and decision support systems. Define the stages of decision making. Discuss the importance of implementation and monitoring in problem solving. The management information system (MIS) must provide the right information to the right person in the right format at the right time. Explain the uses of MISs and describe their inputs and outputs. Discuss information systems in the functional areas of business organizations. Decision support systems (DSSs) are used when the problems are unstructured. List and discuss important characteristics of DSSs that give them the potential to be effective management support tools. Identify and describe the basic components of a DSS. Specialized support systems, such as group support systems (GSSs) and executive support systems (ESSs), use the overall approach of a DSS in situations such as group and executive decision making....
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This note was uploaded on 09/29/2011 for the course ISYS 263 taught by Professor B.homan during the Spring '09 term at S.F. State.

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