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5/19/11 1:21 AM Print Chapter Page 1 of 62 An Introduction to Information Systems Chapter Introduction 1-1 Information Concepts 1-1a Data, Information, and Knowledge 1-1b The Characteristics of Valuable Information 1-1c The Value of Information 1-2 System Concepts 1-2a System Performance and Standards 1-3 What Is an Information System? 1-3a Input, Processing, Output, Feedback 1-3b Manual and Computerized Information Systems 1-3c Computer-Based Information Systems 1-4 Business Information Systems 1-4a Electronic and Mobile Commerce 1-4b Enterprise Systems: Transaction Processing Systems and Enterprise Resource Planning 1-4c Information and Decision Support Systems 1-4d Specialized Business Information Systems: Knowledge Management, Artificial Intelligence, Expert Systems, and Virtual Reality 1-5 Systems Development 1-5a Systems Investigation and Analysis 1-5b Systems Design, Implementation, and Maintenance and Review 1-6 Information Systems in Society, Business, and Industry 1-6a Security, Privacy, and Ethical Issues in Information Systems and the Internet 1-6b Computer and Information Systems Literacy 1-6c Information Systems in the Functional Areas of Business 1-6d Information Systems in Industry 1-7 Global Challenges in Information Systems Chapter Recap
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5/19/11 1:21 AM Print Chapter Page 2 of 62 Chapter Introduction PRINCIPLES LEARNING OBJECTIVES The value of information is directly linked to how it helps decision makers achieve the organization's goals. Discuss why it is important to study and understand information systems. Distinguish data from information and describe the characteristics used to evaluate the value of data. Computers and information systems are constantly making it possible for organizations to improve the way they conduct business. Name the components of an information system and describe several system characteristics. Knowing the potential impact of information systems and having the ability to put this knowledge to work can result in a successful personal career and organizations that reach their goals. List the components of a computer-based information system. Identify the basic types of business information systems and discuss who uses them, how they are used, and what kinds of benefits they deliver. System users, business managers, and information systems professionals must work together to build a successful information system. Identify the major steps of the systems development process and state the goal of each. Information systems must be applied
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