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5/19/11 1:22 AM Print Chapter Page 1 of 55 Information Systems in Organizations Chapter Introduction 2-1 Organizations and Information Systems 2-1a Organizational Structures 2-1b Organizational Culture and Change 2-1c Reengineering and Continuous Improvement 2-1d User Satisfaction and Technology Acceptance 2-1e Quality 2-1f Outsourcing, On-Demand Computing, and Downsizing 2-2 Competitive Advantage 2-2a Factors That Lead Firms to Seek Competitive Advantage 2-2b Strategic Planning for Competitive Advantage 2-3 Performance-Based Information Systems 2-3a Productivity 2-3b Return on Investment and the Value of Information Systems 2-3c Risk 2-4 Careers in Information Systems 2-4a Roles, Functions, and Careers in IS 2-4b Typical IS Titles and Functions 2-4c Other IS Careers 2-4d Finding a Job in IS Chapter Recap
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5/19/11 1:22 AM Print Chapter Page 2 of 55 Chapter Introduction PRINCIPLES LEARNING OBJECTIVES Information Systems in the Global Economy: FedEx, United States Information Systems Connect People with Packages The use of information systems to add value to the organization is strongly influenced by organizational structure, culture, and change. Identify the value-added processes in the supply chain and describe the role of information systems within them. Provide a clear definition of the terms organizational structure, culture, and change and discuss how they affect the implementation of information systems. Because information systems are so important, businesses need to be sure that improvements or completely new systems help lower costs, increase profits, improve service, or achieve a competitive advantage. Identify some of the strategies employed to lower costs or improve service. Define the term competitive advantage and discuss how organizations are using information systems to gain such an advantage. Discuss how organizations justify the need for information systems. Cooperation between business managers and IS personnel is the key to unlocking the potential of any new or modified system. Define the types of roles, functions, and careers available in the field of information systems.
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5/19/11 1:22 AM Print Chapter Page 3 of 55 WHY LEARN ABOUT INFORMATION SYSTEMS IN ORGANIZATIONS? International shipping companies like FedEx might appear to be fairly simple operations. After all, how much technology does it take to transport a package from one location to another? In truth, however, FedEx is counted among the most technologically-advanced corporations in the world. FedEx manages two intimately joined networks: its shipping network composed of distribution centers, trucks, planes, and delivery
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Print Chapter2 - Print Chapter 5/19/11 1:22 AM Information...

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