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Unformatted text preview: Knowledge Management and Specialized Information Systems Chapter Introduction 11-1 Knowledge Management Systems 11-1a Overview of Knowledge Management Systems 11-1b Data and Knowledge Management Workers and Communities of Practice 11-1c Obtaining, Storing, Sharing, and Using Knowledge 11-1d Technology to Support Knowledge Management 11-2 An Overview of Artificial Intelligence 11-2a Artificial Intelligence in Perspective 11-2b The Nature of Intelligence 11-2c The Difference Between Natural and Artificial Intelligence 11-2d The Major Branches of Artificial Intelligence 11-2e Expert Systems 11-2f Robotics 11-2g Vision Systems 11-2h Natural Language Processing and Voice Recognition 11-2i Learning Systems 11-2j Neural Networks 11-2k Other Artificial Intelligence Applications 11-3 An Overview of Expert Systems 11-3a When to Use Expert Systems 11-3b Components of Expert Systems 11-3c The Inference Engine 11-3d The Explanation Facility 11-3e The Knowledge Acquisition Facility 11-3f The User Interface 11-3g Participants in Developing and Using Expert Systems 11-3h Expert Systems Development Tools and Techniques 11-3i Applications of Expert Systems and Artificial Intelligence 11-4 Virtual Reality 11-4a Interface Devices 11-4b Forms of Virtual Reality 11-4c Virtual Reality Applications 11-5 Other Specialized Systems Chapter Recap Print Chapter http://atext.aplia.com/controller/ChapterPrint.aspx?isbn=03246... 1 of 60 4/18/11 4:39 PM Chapter Introduction PRINCIPLES LEARNING OBJECTIVES Knowledge management allows organizations to share knowledge and experience among their managers and employees. Discuss the differences among data, information, and knowledge. Describe the role of the chief knowledge officer (CKO). List some of the tools and techniques used in knowledge management. Artificial intelligence systems form a broad and diverse set of systems that can replicate human decision making for certain types of well-defined problems. Define the term artificial intelligence and state the objective of developing artificial intelligence systems. List the characteristics of intelligent behavior and compare the performance of natural and artificial intelligence systems for each of these characteristics. Identify the major components of the artificial intelligence field and provide one example of each type of system. Expert systems can enable a novice to perform at the level of an expert but must be developed and maintained very carefully. List the characteristics and basic components of expert systems. Identify at least three factors to consider in evaluating the development of an expert system. Outline and briefly explain the steps for developing an expert system. Identify the benefits associated with the use of expert systems....
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This note was uploaded on 09/29/2011 for the course ISYS 263 taught by Professor B.homan during the Spring '09 term at S.F. State.

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Print Chapter11 - Knowledge Management and Specialized Information Systems Chapter Introduction 11-1 Knowledge Management Systems 11-1a Overview of

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