Verizon Prestige Presentation

Verizon Prestige Presentation - V erizon Wireless Customer...

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Click to edit Master subtitle style  10/2/11 Verizon Wireless: Customer Service Training Program Team VZ4U
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 10/2/11 Our mISSION statement Our Mission is to inspire the employee  and provide fundamental knowledge and  skills needed to give the customer a  fulfilling experience.
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 10/2/11 Congratulations! You have a job! Get into your groups Exchange phone numbers and e- mail addresses with your group  members
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 10/2/11 Program overview statement Motivation Product overview
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 10/2/11
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 10/2/11
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 10/2/11
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 10/2/11
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 10/2/11 Myths about motivation Myth #1- “I can motivate people” Myth #2- “Money is a good motivator” Myth #3- “Fear is a  damn  good motivator” Myth #4- “I know what motivates me, so I  know what motivates my employees”
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 10/2/11 hOW MOTIVATION WORKS Motivating peers starts with motivating yourself Motivation is a process, not a task
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This note was uploaded on 10/02/2011 for the course HUMAN RESO 533:312:02 taught by Professor Ferio during the Fall '10 term at Rutgers.

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Verizon Prestige Presentation - V erizon Wireless Customer...

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