Verizon_Wireless-_Training_and_Development[1]

Verizon_Wireless-_Training_and_Development[1] -...

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Click to edit Master subtitle style Verizon Wireless:  Achieving Effective  Customer Service A complete training program Trainers:  Tanzima, Liz, Reema, Chris, 
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WHY are we here today? Based on collection of  extensive data   we found that… sales  at Verizon Wireless  are down !
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Why are sales down? Due to  poor  customer service customers are leaving   Verizon Wireless stores  unsatisfied!
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Don’t worry! At this training program,  we will help you gain the  proper customer  service skills  necessary 
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WHY IS THIS IMPORTANT? Effective customer service : Retains customers/attracts more customers Establishes a company’s good reputation Creates a positive selling/buying atmosphere 
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Objectives for training: Customer retention Customer-employee relationship Credible, reliable, responsive employees Cutting edge customer service skills
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This note was uploaded on 10/02/2011 for the course HUMAN RESO 533:312:02 taught by Professor Ferio during the Fall '10 term at Rutgers.

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Verizon_Wireless-_Training_and_Development[1] -...

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