Chapter 7 - Chapter 7 Describe the Changing role of...

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Chapter 7: Describe the Changing role of managers today and the skills needed. Describe the four classic functions of management. Relate the planning process and decision making to the accomplishment of company goals. Be able to discuss what makes an effective leader. New Approaches to Management -Global Competition -Technological Change a. Increased productivity b. Requires new skills -Customer Expectations -Better-Educated Employees a. A rise in the “Knowledge Worker” -Manager no longer just the boss a. A growing focus on project teams Different Management Skills emphasized at different levels -Technical skills: specific job knowledge, field of expertise -Needed especially by first-line middle managers Human Relations/Team Skills -Needed by managers at all levels Conceptual Skills : seeing the “big picture” -For top managers Management Functions : What every manager does -P lans -O rganizes -C ontrols or Monitors -D irects or Leads Others Planning and decision-making: - Starts with a statement of vision and mission a. Vision: a broad statement of purpose and direction b. Mission: A statement of the firm’s self-concept and philosophy c. What is your company’s vision/mission statement? Determine—the communicate goals and objectives a. Long-term goals: overall purpose—what your want to achieve b. Short-term objectives: Specific Milestones, statements of what needs to be done Rational Decision Making Model: 1. Define situation 2. Collect info
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3. Develop alternatives 4. Develop consensus of the group 5. Decide on which alternative is best 6. Just do it 7. Follow up decision Problem Solving: The process of everyday solving problems Organizing: At the individual level, it means how efficiently you use resources a. People, money, equipment, time, etc. Ex. Setting schedules, assigning positions. Macro or corporate level it means how you departmentalize your operations -Geographically -Product divisions, lines Controlling: monitoring or auditing performance, measure against set goals. -Ex: examine budget reports, customer complaint logs, etc. -If deviations are found, corrective action must be taken. The directing or leading functions: -Communicating a clear vision to everyone in the organization -Actively promoting corporate values and ethics-setting the example -A Janitor’s 10 lessons in leadership -Embracing change and leading others through it. -Helping others reach their goals. -Taking charge in a crisis. Leadership Styles: -Autocratic—Do as I say -Laissez-faire—“come to me only if there’s a problem” -Democratic—“ what does everyone think?” Autocratic: the situation requires that the mission have to get done; this can be heavenly influenced by time. Ex a fire captain leading his crew. -Is not all right if you are belittling or intimidate subordinates?
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Chapter 7 - Chapter 7 Describe the Changing role of...

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