MO Individual Assignment 1 (to send).docx - INDIVIDUAL ASSIGNMENT ON MANAGING ORGANISATION COURSE CODE MGT 2221E COURSE TITLE MANAGING ORGANISATION

MO Individual Assignment 1 (to send).docx - INDIVIDUAL...

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INDIVIDUAL ASSIGNMENT ON MANAGING ORGANISATION COURSE CODE : MGT 2221E COURSE TITLE : MANAGING ORGANISATION INSTRUCTOR : DR ASOKAN STUDENT NAME : CLARISSA VALERINE EGBERT STUDENT ID : I19018369 PROGRAM : BBUS-LS TERM : OCT 2019
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The problem that lead to the fight between Suzy and the client was that the client had pre-ordered a few clothes items was informed by a staff from the outlet to collect the items at a certain time. And when the client had come to collect the items, Suzy mentioned that the items were still on the way, and told the client that it would take another hour or so for it to reach. The client then said that she will return in an hour and insist that her items be ready to be collected when she arrives. When after an hour later the items hadn’t arrived yet, the client started arguing with Suzy on her time management and that the client felt it was unfair for her to be kept waiting when she was promised, and they then both got into a heated argument regarding timing and consistency. The first possible reason could be a miscommunication between the client and Suzy.
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