OM337_Session 10_09272011

OM337_Session 10_09272011 - Click to enter Subtitle...

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Unformatted text preview: Click to enter Subtitle information More Subtitle info Procurement and Supplier Management Session 9 Feed and Sleep Baby Doll 2.0 22 September, 2011 OM 337.3 Procurement Today News Topics for paper No Teaching eval today, ahhhhh Next Tuesday Test 1 ThursdayCase, Sport Obermeyer 22 OM 337.3 Procurement OM 337.3 Procurement Chapter Overview Overview of supplier quality management Factors affecting supply managements role in managing supplier quality Supply quality management using a TQM perspective Pursuing Six Sigma supplier quality Using ISO and the MBNQA criteria 33 OM 337.3 Procurement OM 337.3 Procurement What Is Supplier Quality? The ability to meet or exceed current and future customer expectations or requirements within critical performance areas on a consistent basis Keys to supplier quality: Meet or exceed Current and future requirements On a consistent basis 44 OM 337.3 Procurement OM 337.3 Procurement Supplier Quality Concerns Supplier impact on quality Continuous improvement requirements Outsourcing of purchase requirements 55 OM 337.3 Procurement OM 337.3 Procurement Factors: Supply Managements Role The ability of a supplier to affect a buyers total quality The resources available to support supplier quality improvement Ability of a buying firm to practice world-class quality A suppliers willingness to work jointly with the buyer to improve quality A suppliers current quality levels A buyers ability to collect and analyze quality-related data 66 OM 337.3 Procurement OM 337.3 Procurement A TQM Perspective Defining quality in terms of customers and their requirements Demings 14 Points Pursuing quality at the source Stressing objective measurement and analysis Emphasizing prevention rather than detection of defects 77 OM 337.3 Procurement OM 337.3 Procurement A TQM Perspective Focusing on process rather than output Basics of process capability Striving for zero defects Cost of quality Establishing continuous improvement as a way of life Making quality everyones responsibility 88 OM 337.3 Procurement OM 337.3 Procurement Quality: The Customers Perspective Nonconforming supplier quality is often due to inconsistent communication and resultant misunderstanding of specifications, expectations, and requirements within the supply chain Need for clear specifications and performance requirements Sharing of final product requirements 99 OM 337.3 Procurement OM 337.3 Procurement Summary of Demings Philosophy Variation is the primary source of quality nonconformance To reduce variation, the search for improved quality is a never- ending cycle of design, product, and delivery followed by surveying customers then starting all over again Although quality is everyones responsibility, senior management has the ultimate responsibility for quality...
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This note was uploaded on 10/04/2011 for the course OM 337.3 taught by Professor Hasler during the Fall '11 term at University of Texas at Austin.

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OM337_Session 10_09272011 - Click to enter Subtitle...

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