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OM337_Session 10_09272011

OM337_Session 10_09272011 - Click to enter Subtitle...

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Unformatted text preview: Click to enter Subtitle information More Subtitle info Procurement and Supplier Management Session 9 Feed and Sleep Baby Doll 2.0 22 September, 2011 OM 337.3 Procurement— Today § News § Topics for paper § No Teaching eval today, ahhhhh § Next Tuesday § Test 1 § Thursday—Case, Sport Obermeyer 22 OM 337.3 Procurement— OM 337.3 Procurement— Chapter Overview § Overview of supplier quality management § Factors affecting supply management’s role in managing supplier quality § Supply quality management using a TQM perspective § Pursuing Six Sigma supplier quality § Using ISO and the MBNQA criteria 33 OM 337.3 Procurement— OM 337.3 Procurement— What Is Supplier Quality? § The ability to meet or exceed current and future customer expectations or requirements within critical performance areas on a consistent basis § Keys to supplier quality: § Meet or exceed § Current and future requirements § On a consistent basis 44 OM 337.3 Procurement— OM 337.3 Procurement— Supplier Quality Concerns § Supplier impact on quality § Continuous improvement requirements § Outsourcing of purchase requirements 55 OM 337.3 Procurement— OM 337.3 Procurement— Factors: Supply Management’s Role § The ability of a supplier to affect a buyer’s total quality § The resources available to support supplier quality improvement § Ability of a buying firm to practice world-class quality § A supplier’s willingness to work jointly with the buyer to improve quality § A supplier’s current quality levels § A buyer’s ability to collect and analyze quality-related data 66 OM 337.3 Procurement— OM 337.3 Procurement— A TQM Perspective § Defining quality in terms of customers and their requirements § Deming’s 14 Points § Pursuing quality at the source § Stressing objective measurement and analysis § Emphasizing prevention rather than detection of defects 77 OM 337.3 Procurement— OM 337.3 Procurement— A TQM Perspective § Focusing on process rather than output § Basics of process capability § Striving for zero defects § Cost of quality § Establishing continuous improvement as a way of life § Making quality everyone’s responsibility 88 OM 337.3 Procurement— OM 337.3 Procurement— Quality: The Customer’s Perspective § Nonconforming supplier quality is often due to inconsistent communication and resultant misunderstanding of specifications, expectations, and requirements within the supply chain § Need for clear specifications and performance requirements § Sharing of final product requirements 99 OM 337.3 Procurement— OM 337.3 Procurement— Summary of Deming’s Philosophy § Variation is the primary source of quality nonconformance § To reduce variation, the search for improved quality is a never- ending cycle of design, product, and delivery followed by surveying customers – then starting all over again § Although quality is everyone’s responsibility, senior management has the ultimate responsibility for quality...
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OM337_Session 10_09272011 - Click to enter Subtitle...

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