S.Harrideo_StructuredInterview - StudentName ....

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Structured Interview Form HRM410- Strategic Staffing Student Name : Please see the “Structured Interview Form Instructions” document for detailed guidelines  about this assignment BEFORE you submit it . Type your responses in the text table boxes  below (the right side, empty boxes) as indicated in this sample: Sample info regarding how to fill in table: 1) Interview Question: Type your interview question here Why is this question important  …? Type your rationale info here Job Title: Customer Service Representative Brief description of position: Our Customer Care Center Representatives are responsible for providing accurate and thorough  information on Plan benefits, eligibility and enrollment policies to current and prospective  members, providers, and internal customers. The Customer Services Representatives are also  responsible for resolution of customer inquiries and act as a member advocate in order to build  member loyalty and extend member retention.  In addition to providing detailed information on a wide range of topics, the Customer Care Center  Representative is responsible for resolution of complex member inquiries, the facilitation of 
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This note was uploaded on 09/30/2011 for the course HR HRM340 taught by Professor Stevens during the Spring '11 term at DeVry Ft. Worth.

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S.Harrideo_StructuredInterview - StudentName ....

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