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Supplement - Case Studies in Work Design A Teaching...

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Department of Industrial and Systems Engineering 96 Frelinghuysen Road Piscataway, NJ 08854-8018 USA Case Studies in Work Design: A Teaching Supplement DRAFT By James T. Luxhøj, Ph.D. Professor Date May 31, 2008
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2 ACKNOWLEDGMENT This Teaching Supplement acknowledges the contributions of the following Work Design groups: Humanscale : Jay Chu (Group Leader), Eugene Chow, Kelly Delpome, Clair Johnson, and Nate McKinnon Liz Claiborne : Jason Kolb (Group Leader), Anthony Rosa, Curran Vars Cooper Wheelock : Qi Wen (Group Leader), Peter McGuinnes, Rafael Soto, and Thomas Yen DEDICATION This Teaching Supplement is dedicated to Dr. Marvin H. Agee, my deceased dissertation co-advisor. During his illustrious academic career at Virginia Tech, he was an influential professor to many Virginia Tech students in the Department of Industrial Engineering and Operations Research.
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3 TABLE OF CONTENTS Page ABSTRACT 4 1. INTRODUCTION 5 1.1 Purpose 5 1.2 Background 5 1.3 Overview of the Teaching Supplement 6 2. CASE STUDY 1 - HUMANSCALE 7 3. CASE STUDY 2 LIZ CLAIBORNE 12 4. CASE STUDY 3 COOPER WHEELOCK 28 5. PROJECT ASSESSMENT 29 6. CONCLUDING REMARKS 29 7. REFERENCES 29 APPENDICES A Progress Report Requirements B Sample Project Descriptions and Final Report Requirements C Team Evaluation Form D Project Evaluation Form E Sample Schedule of Presentations
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4 ABSTRACT This Teaching Supplement is intended to complement and enhance the pedagogy for the industrial and systems engineering course Work Design and Ergonomics. The course is taught using a Problem-Based Learning (PBL) methodology and students form teams to collaborate on problems generated by local companies. This supplement presents three case studies from previous classes that are intended to serve as exemplars to motivate and inspire each new class of Work Design students. Additionally, this supplement includes sample project assessment materials as well as final reporting requirements.
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5 1. INTRODUCTION. 1.1 PURPOSE. Work systems today are quite varied and complex. The design of work methods requires careful study and a systematic engineering approach infused with the art of creativity! The intent of this teaching supplement is to complement the course 14:540:201 Work Design and Ergonomics at Rutgers University. There is a natural alignment between methods engineering and a pedagogical approach known as problem-based learning or PBL . The focus of this teaching supplement is on presenting a problem-based learning technique that is used to motivate industrial and systems engineering students to apply concepts and analytical methods to real- world situations. Three examples of student team projects are included and intended to serve as guidance towards the completion of new projects.
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