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Week 2 Topic Selection - and coffee are also offered at...

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WEEK TWO TOPIC SELECTION Class: Organizational Behavior Teacher: Sharolyn Hergott By: Mia Wigfall
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Why Is Employee Job Satisfaction High at Starbucks? 1) I decided to do my paper on Starbucks which is an international coffee and coffeehouse chain based in Seattle Washington. Starbucks is the largest coffeehouse company in the world, with 17,009 stores in 50 countries, including over 11,000 in the United States, over 1,000 in Canada, and over 700 in the United Kingdom. Starbucks sells drip brewed coffee, espresso-based hot drinks, other hot and cold drinks, coffee beans, salads, hot and cold sandwiches and Panini, pastries, snacks, and items such as mugs and tumblers. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company’s products are seasonal or specific to the locality of the store. Starbucks-brand ice cream
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Unformatted text preview: and coffee are also offered at grocery stores. http://topics.nytimes.com/top/news/business/ companies/starbucks_corporation/index.html I worked at Starbucks for a summer and all of the employees were pleasant, loved their job and we treated customers with respect. We were trained to greet customers in a professional manner and to always smile and have a happy and content atmosphere. We had to make the customer feel welcomed and want to come back. 2) I am going to research why Employee job satisfaction is high at Starbucks. I believe that it is because they offer decent pay, great benefits and a fun working environment. 3) My problem statement is “Why is Employee Job Satisfaction High at Starbucks”? 4) It is related to Proactive personality in the textbook....
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