management (2)

management (2) - McDonald Workforce diversity is tops on...

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McDonald Workforce diversity is tops on McDonald's menu RETAINING staff who have reached the retirement age is the norm at McDonald's Malaysia for the past 20 years. The fast-food giant employs 54 workers who are above 55 at its 177 restaurants. This group makes up less than one per cent of its 7,000 employees. The oldest is a 70-year-old female crew member in Penang. She has been working in McDonald's since 1995, at the age of 57. McDonald's Malaysia managing director Azmir Jaafar says most of the elderly workers had been working with McDonald's even before they reached retirement age. "We retain their services as they are loyal and committed to the company." He adds that as long as they are fit and can perform their tasks, they will have a place in the organisation. "Our elderly employees have the advantage of experience and can guide new staff." The fast-paced working environment might prove to be slightly challenging for older workers but the company offers them flexible working hours and job scope. They are also entitled to medical benefits. McDonald's values diversity in its workforce, be it in terms of ethnicity, gender, education or age, he says. "We believe that these differences promote a more desirable work culture, and that each individual's uniqueness adds value to our business." Copyright 2008 Provided by ProQuest Information and Learning Company. All rights Reserved. Nurturing Employee Networks "When I joined the company in 1976, I think we had one female officer, one Asian officer and one African-American officer. There were no Hispanic officers," says Harris. Today, of McDonald's 200 US officers, 26 percent are women and 23 percent are minorities. Harris is particularly proud that McDonald's received an Equal Employment Opportunity Commission (EEOC) "Freedom to Compete Award" this year in recognition of the company's diversity and inclusion initiatives. The EEOC specifically cited McDonald's employee networks, which include the African-
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This note was uploaded on 10/03/2011 for the course SIT 202 taught by Professor Robindoss during the Three '09 term at Deakin.

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management (2) - McDonald Workforce diversity is tops on...

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