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Unformatted text preview: Chapter 1 – Introduction to Organizational Behavior p. 2- definition of organizational behavior — the systematic study of the actions and attitudes that people exhibit in organizations. The key is to consider what is called systematic study. This is the attempt to replace intuitive explanations with a organized and critical view of how those actions and attitudes emerge in the organization. p. 2 employee performance — actions include productivity, absenteeism, and turnover . These are the classic three. We add one additional dimension. Organizational citizenship reflections actions where employees help others on the work team, volunteering for extra job activities, avoiding conflicts, making contributions . p. 2 Job satisfaction is an action that influences productivity, absenteeism, and turnover. This satisfaction is also associated with work that is challenging, intrinsically rewarding and satisfying....
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- Winter '11
- Organizational studies and human resource management, Organizational studies, Organizational citizenship reflections, behavior—the systematic study