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05 Chapter 5 Synopsis

05 Chapter 5 Synopsis - Chapter 5 Motivation Management by...

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Chapter 5 - Motivation Management by Objectives (MBO) – A program that encompasses specific goals that are tangible, verifiable, and measurable, participatively set, for an explicit period, with feedback on progress toward the goal. (p. 64) Linking MBO and Goal-Setting Theory – Goal-Setting theory demonstrates that hard goals result in a higher level of individual performance than easy goals. MBO directly advocates specific goals and feedback. (p. 65) MBO in Practice – MBO is a widely used technique. You will find MBO programs in many businesses, healthcare, educational, government and non-profit. (p. 65-66) Behavior Modification - (p. 67) 1. Identify performance-related behaviors 2. Measure the behaviors 3. Identify behavioral contingencies 4. Develop and Implement an intervention strategy 5. Evaluate performance improvement Linking OB to Reinforcement theory – Reinforcement theory relies on positive reinforcement, shaping and recognizing the impact of different schedules of reinforcement on behavior. OB Mod uses these concepts to provide managers with a powerful and proven means for changing employee behavior. (p. 68) Employee Recognition Programs (p. 69-70) Examples of recognition: “Employee of the Month” awards, employee pictures, name on plaque, thank-you letters, appreciative voicemails, “bragging boards,” company formal off-site recognition programs, newsletters Employees report that ‘recognition is the most powerful workplace motivator’ Consistent with reinforcement theory: rewarding behavior following the behavior encourages repetition Low-cost means to stimulate employee performance But, programs can be political or manipulated by management to benefit favorite employees when standards are not objective; this undermines the program and demoralizes employees Employee Involvement Programs ( p. 70-72) A participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organization’s success. Examples: Participative Management: The use of joint decision making. (p. 70) Representative Participation: Workers are represented by a small group of employees who actually participate. o Work Councils: Link employees with management through elected employees who must be consulted with by management before management makes decisions involving personnel.
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