UGBA M2L4 - UGBA M2L4 Service Operations when we do not...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
UGBA M2L4 Service Operations – when we do not actually make anything Service Operations Challenges- Variability, inseparability, perishability- gone after a time, irregular demand Variability- Service is different this time from the last time Inseparability- “The server is the service”- like ugba, but not robinson; Present together at the same time- not outsource Perishability- can’t be made in advance and stored- cannot have two hair cuts so do not have to get one later; bod crandle the seat that takes off without the customer in it is wasted forever Irregular Demand- uneven arrival rate- arrive in a bunch; variable time to serve- bank different from check to bounced check Rising to the Challenge While four problems definitely exist, how do you manage them? Types of Service Process Service Factory – taco bell and jiffy lube; order three tacos they make it the same way they did for previous person Service job shop- haircut and restaurant; customization is extreme because extreme
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

Page1 / 3

UGBA M2L4 - UGBA M2L4 Service Operations when we do not...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online