UGBA M2L7 - UGBA M2L7 Wrong with end line inspection-...

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UGBA M2L7 Wrong with end line inspection- manufacturer adds value to a product that is already defective The better way to do this is: each worker inspects his/her own work Luxury is not a part of quality Luxury- made of rare materials; is full-featured; conspicuously branded- to serve as a “wealthy symbol”; always have a very high price- never put on sale Introduction to Quality Management Tools General rules to achieve Quality Flow charts (help with documentation) Pareto charts (focus on what’s most frequent) Fishbone diagrams (cause and effect) Statistical Process Control (SPC) Benchmarking Re-engineering Review: The “Total Quality” Approach Quality is non-negotiable Let’s do it right— once Quality comes from: 1. Planning 2. Continuous improvement 3. Error-cause removal Three General Rules to Achieve Quality 1. Avoid variation a. Within specifications – “how precise is good enough?” b. Variations of procedure: Process should always be the same
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This note was uploaded on 10/03/2011 for the course UGBA 10 taught by Professor Xuanmingsu during the Fall '08 term at University of California, Berkeley.

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UGBA M2L7 - UGBA M2L7 Wrong with end line inspection-...

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