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Unformatted text preview: what substance; really important to perform in job behavior or outcomes; job behavior and work outcomes; talk service out of old service for new one; no net gain; badgered by sale representatives; added revenue from switching to both how measure content objective measures- could end up with the same results; can count; did someone do this or not- observation; and subjective measures- make a judgment about; the quality of their performance; most common type of evaluation; disagreement because draw own judgments; as great agreement; performance ratings; scale reflects level of performance Performance management Source determines answer; cant do- not having all the ability; wont do- motivation; ability through coach and training; motivation techniques;...
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- Fall '08