Exam 1 Key B - EXAMINATION 1 Version B Use a Scantron Form...

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EXAMINATION 1, Version B Use a Scantron Form No. 886-E to record your choice of the best answer to each of the following questions. You have the full period to answer the questions. The following questions are worth three (3) points each . 1. The need to offer a greater variety of product choices to customers of a traditionally standardized product is the challenge of flexibility. a) True b) False 2. Productivity gains in the service sector have been much lower than that of manufacturing. a) True b) False 3. Repetitive operations are used to produce many different products with varying process requirements in lower volumes. a) True b) False 4. The amount of outsourcing in industry is increasing. a) True b) False 5. A useful tool for translating customers’ everyday language into specific technical requirements is quality function deployment. a) True b) False 6. An important task in quality control is to find out the range of natural random variation in a process. a) True b) False 7. Every business is managed through what three major functions?
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