Exam 1 Key D - EXAMINATION 1, Version D Use a Scantron Form...

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Use a Scantron Form No. 886-E to record your choice of the best answer to each of the following questions. You have the full period to answer the questions. The following questions are worth three (3) points each . 1. At a factory, the transformation process is the physical change of raw materials and components into products. a) True b) False 2. Companies that compete based on flexibility often cannot compete based on cost . a) True b) False 3. Analyzing customer preferences is an ongoing process. a) True b) False 4. Service organizations can also benefit from supply chain management. a) True b) False 5. In using quality function deployment, conducting focus groups is one way to find out precisely what features customers want in the product. a) True b) False 6. Upper and lower control limits are usually set at ± 6 standard deviations from the mean. a) True b) False 7. Operations Management is responsible for increasing the organization’s efficiency, which means the company will be able to __________. a) add to the engineering process b) take for granted current operations c) increase the number of positions under the manager’s position d) eliminate activities that do not add value e) increasing purchasing opportunities 8. What are long-term decisions that set the direction for the entire organization called? a)
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This note was uploaded on 10/04/2011 for the course MNGT 368 taught by Professor Curthurds during the Spring '08 term at Nicholls State.

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Exam 1 Key D - EXAMINATION 1, Version D Use a Scantron Form...

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