BIS 219 Week 5 Problems at JetBlue Checkpoint

BIS 219 Week 5 Problems at JetBlue Checkpoint - Problems at...

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Problems at JetBlue 1 Problems at JetBlue September 9, 2011 Axia College
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Problems at JetBlue 2 I think that the problems that at JetBlue were a combination of managerial and technology issues. I think that it was a failure to plan on both parts and a lack of consideration for their customers. When the disaster happened in 2007 things were going along fine until that day. I am surprised that something of this magnitude had not happened until this point. The company had been in business since 2000 and it took seven years for a major issue to come up. There really is no reason that the company shouldn’t have had protocol in place to follow in case of an emergency. The company and its top level executives should have known better and should have planes in place. JetBlue should have had the technology in place to take on more phone calls than what they did. When customers started to overload the system other people couldn’t get through and caused a jam. That problem should have been foreseen
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BIS 219 Week 5 Problems at JetBlue Checkpoint - Problems at...

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