Chapter 11 2 - 3/1/09 EmployeeRela+ons Chapter11...

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Unformatted text preview: 3/1/09 EmployeeRela+ons Chapter11 EmployeeRela+ons Downsizingandlayoffs Compensa+ongulfbetweenseniorofficials andworkers Ethics Lawsuits 100BestCompaniesToWorkFor 1. 2. 3. 4. 5. NetApp EdwardJones BostonConsul+ng Google Wegmans 6. CiscoSystems 7. Genentech 8. MethodistHospital Systems 9. GoldmanSachs 10.NuggetMarket NetApp Sunnyvale,CA 8,000employees130offices Applicants45,898(55openings) Mostcommonjobpays$134,716 538newemployees NetApp Onsitefitnesscenter Subsidizedgymmembership Jobsharingprogram Telecommu+ng Samesexbenefits Fortune'sMostAdmiredRankedBY Innova+on Employeetalent FinancialSoundness QualityofManagement UseofCorporateAssets SocialResponsibility Longterminvestment Qualityofproducts QualityofService 1 3/1/09 Fortune'sAmercia'sTopTen2008 1. 2. 3. 4. 5. Apple BerkshireHathaway GeneralElectric Google ToyotaMotor 6. Starbucks 7. FedEx 8. Proctor&Gamble 9. Johnson&Johnson 10.GoldmanSachs 1. 2. 3. 4. 5. Fortune'sWorldTopTen2008 Apple GeneralElectric Toyota BerkshireHathaway Proctor&Gamble 6. FedEx 7. Johnson&Johnson 8. Target 9. BMW 10.Microsoh Apple 32yearoldcompany iTunessecondlargestmusicretailer Sales$24billion HalfrevenuecomesfrommusicandiPod #1Fortunetotalreturntoshareholders SteveJobs EmployeeCommunica+ons Themostvaluableandimportantresource withinanorganiza+onisitsemployees. Employeesarenotonelargegroupbutare madeupofsubgroupswithdifferentinterests, concerns,wantsandissues. Bejerinformedemployeesarelesslikelyto spreaderroneousinforma+on EmployeeCommunica+ons Employeeswanttheirinforma+onfromtheir supervisor Facetofacemee+ngsisalways#1 1. 2. 3. 4. 5. FiveCommunica+onPrinciples Respect Honestfeedback Recogni+on Avoice Encouragement P.262 2 3/1/09 Credibility Themostimportantingredientofanyinternal communica+onsprogrammustbecredibility. IABCStudy Immediatesupervisor Smallgroupmee6ngs Topexecu+ve Annualreporttoemployees Employeehandbook Bulle+nboard Massmedia Worker'sPreferredSources SubjectsofInteresttoEmployees 1. 2. 3. 4. 5. 6. 7. Organiza+onalplansforthefuture Jobadvancement Jobhowtoinforma+on Produc+vityimprovements Personnelpolicies Personnelchanges Personalnews Communica+onGoals Understandingroleinorganiza+on Organiza+onalgoals Clarifica+onofmanagementpolicies Employeewellbeingandsafety Recogni+onofachievements Asanorganiza+on Asanindividual Strategies Surveyemployeeaktudesregularly Beconsistent Personalizecommunica+ons Becandid Beinnova+ve Tac+cs Internalcommunica+onsaudits Onlinecommunica+ons TheInternet Printpublica+ons Desktoppublishing EmployeeAnnualReports 3 3/1/09 Tac+cs Bulle+nboards Sugges+onbox TownHallmee+ngs InternalVideo Facetofacecommunica+ons ComputerTac+cs TheGrapevine Rumors/gossip Informa+onflow Posi+ve/Nega+ve? Believability Intranet Anorganiza+on'sinternalwebsite Employeeinforma+on Employeepublica+onsbenefits Employeetraining Leadershipmessages News Webcas+ng Mul+cas+ng 4 ...
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