This preview shows page 1. Sign up to view the full content.
Unformatted text preview: they will always have a job for them. Their turn over rates will lower. In order to keep their employees that they have happy they must make them feel like they are an important part of their family. By family, I mean the company as a whole. If you have a happy employee then you will have someone who wants to be good at their job and who is friendly with the customers. When you have people who are knowledgeable and friendly then you will have return customers. Whether your business is centered around the telephone contact or face to face contact with the customers if they are treated rudely and the help that they receive is not very helpful then they will not return....
View Full Document
This note was uploaded on 10/04/2011 for the course HUMAN RESO 240 taught by Professor Howardkersey during the Spring '11 term at University of Phoenix.
- Spring '11