MJ12e-TB-ch11

MJ12e-TB-ch11 - Chapter 11-Performance Management and...

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Chapter 11—Performance Management and Appraisal MULTIPLE CHOICE 1. Although Jack Welch’s technique of “differentiation” in performance appraisal has been criticized by some as being “mean spirited” and encouraging of “politics,” it has the advantage of a. conforming strictly to the normal statistical distribution or bell-shaped curve. b. being appropriate for use by a firm operating in multiple countries. c. communicating to employees their exact standing. d. being easily defended against challenges of discrimination. ANS: C PTS: 1 DIF: Challenging REF: p. 325 OBJ: 1 NAT: AACSB Analytic LOC: HRM TOP: Application 2. Performance management links organizational strategy to organizational a. culture. b. goal setting. c. rewards. d. results. ANS: D PTS: 1 DIF: Moderate REF: p. 326 OBJ: 1 NAT: AACSB Reflective Thinking LOC: Strategy TOP: Conceptual 3. Research has shown that performance-driven organizational cultures a. are based on non-discrimination and employee entitlement to equal rewards. b. are unique to U.S. and Western European countries. c. require behavior-based performance measures. d. tend to have significantly higher financial results compared with other types of organiza- tional cultures. ANS: D PTS: 1 DIF: Moderate REF: p. 328 OBJ: 1 NAT: AACSB Reflective Thinking LOC: HRM TOP: Conceptual 4. The ultimate organizational results of a performance management system include all the following EXCEPT a. employee satisfaction. b. achievement of organizational goals c. effective employee development. d. coordination between performance and pay. ANS: C PTS: 1 DIF: Challenging REF: p. 326 | Figure 11-1 OBJ: 1 NAT: AACSB Reflective Thinking LOC: HRM TOP: Conceptual 5. In comparison to some Asian countries such as China and Japan, U.S. a. managers are brutally honest in communicating negative information to employees in per- formance appraisals. b. performance appraisal systems over-emphasize traits rather than behaviors. c. performance appraisal systems are based on fewer sources of information. d. managers tend to be so tactful in communicating performance decrements to employees that employees often do not know where they stand.
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ANS: A PTS: 1 DIF: Moderate REF: p. 327 OBJ: 1 NAT: AACSB Reflective Thinking LOC: HRM TOP: Conceptual 6. ____ is the process of determining how well employees do their jobs relative to a standard and com- municating that information to the employee. a. Employee development b. Performance management c. Process improvement d. Performance appraisal ANS: D PTS: 1 DIF: Easy REF: p. 327 OBJ: 1 NAT: AACSB Reflective Thinking LOC: HRM TOP: Definitional 7. Which of the following statements is TRUE regarding performance management in a global setting? a.
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MJ12e-TB-ch11 - Chapter 11-Performance Management and...

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