Chapter 10 IM - Systems Analysis and Design, Sixth Edition...

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Systems Analysis and Design, Sixth Edition Page 1 of 22 Systems Analysis and Design Sixth Edition Instructor’s Manual CHAPTER TEN Systems Operation, Support, and Security LESSON PLAN OBJECTIVES When students finish this chapter, they will be able to: Explain how the systems operation, support, and security phase relates to the rest of the system development process Describe user support activities, including user training and help desks Discuss the four main types of system maintenance: corrective, adaptive, perfective, and preventive Explain various techniques for managing systems operation and support Describe techniques for managing system performance, including workload measurement and capacity planning Assess system security at five levels: physical security, network security, application security, file security, and user security List factors indicating that a system has reached the end of its useful life Assess future challenges for IT professionals as technology reshapes the workplace INSTRUCTOR NOTES Introduction, 472 LECTURE NOTES This chapter describes systems operation, support, and security tasks. Explain why systems must be maintained. Point out the amount of IT department effort that goes into supporting existing systems. Discuss the five security levels at which students will analyze the security system. Introduce the topics discussed in this chapter. Present the Chapter Introduction Case: Mountain View College Bookstore on page 473. This introduction case sets up the material developed in the chapter. Review the background, participants, project status, and discussion topics for the case. Discuss Figure 10-1. CLASSROOM ACTIVITIES Consider assigning students to each role in the Chapter Introduction Case: Mountain View College Bookstore on page 473 and having them enact the case dialogue.
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Page 2 of 22 Chapter 10, Systems Operation, Support, and Security Overview of systems support and maintenance, 474 LECTURE NOTES Explain when the systems operation, support, and security phase begins. Note the tasks a systems analyst must perform after delivering the system. Major activities during the support phase include: Supporting user activities Conducting post-implementation review Identifying errors and enhancements Monitoring system performance User support activities, 474 LECTURE NOTES Introduce various types of user support. User training, 474 LECTURE NOTES Recall user training. Initial user training was described in Chapter 9. Discuss Figure 10-2. Mention how new employees usually learn to use a company’s information system. Describe a user training package . Note the objective of a user training package. Help desks, 474
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This note was uploaded on 10/05/2011 for the course ECON 2301 taught by Professor Econmaster during the Spring '11 term at Dallas Colleges.

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Chapter 10 IM - Systems Analysis and Design, Sixth Edition...

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