Chapter 10_Quality_Appliances_Inc_Solution

Chapter 10_Quality_Appliances_Inc_Solution - Quality...

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Quality Appliances Inc. Chapter 10 Solutions 1. Should Susan reevaluate the path that maintenance requests follow? What questions should she ask about the current status of maintenance requests? Susan needs to reevaluate the path that maintenance requests follow, since she is not receiving any requests at all. Susan needs to ask questions that will determine where the requests that have been submitted by users are in the current path. She also needs to ask questions to determine how long it has taken requests to reach that point in the path, and what, if any, issues are holding requests up. Susan should also review requests as submitted to determine if they are sufficiently detailed enough to allow supervisors and the vice president to make an informed decision. There was no form mentioned in the description in the case study, so students may also mention that there is a need to revisit the form used to submit requests, to evaluate how well it requests information from users. 2.
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This note was uploaded on 10/05/2011 for the course ECON 2301 taught by Professor Econmaster during the Spring '11 term at Dallas Colleges.

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Chapter 10_Quality_Appliances_Inc_Solution - Quality...

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