Session 8 (Emotions, Moods, Job Satisfaction and Stress)

Session 8 - Emotions Moods Job Satisfaction and Stress Organizational Behavior Dr Kristen Bell DeTienne Whats the Plan for Today(Agenda l Share

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Emotions, Moods, Job Satisfaction and Stress Organizational Behavior Dr. Kristen Bell DeTienne
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2 What’s the Plan for Today (Agenda) l Share Announcements l Discuss Emotions and Moods l Review Job Satisfaction l Define Job Stress l Take a Job Stress/Burnout Test l Analyze Job Stress Research Results
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3
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Emotions l Emotions: Intense feelings directed at someone or something. Caused by specific event l Happy/sad l Love/contempt l Hope/frustration l Pride/disappointment 4
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Moods l Moods: Feelings that tend to be less intense than emotions. Often lack a contextual stimulus. 5
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6 Job Satisfaction l Job Satisfaction - One’s general attitude toward his/her job. l Satisfaction is a perception. Ø Ex. If you perceive work is fair and all is going well you will likely be satisfied. l Does job satisfaction equate to higher productivity? l Not necessarily. Ø Traditionally it was thought that higher satisfaction leads to higher productivity. Ø Recent research shows that higher productivity leads to a sense of accomplishment, and thus higher satisfaction.
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7 Determinants of Job Satisfaction l Fairness l Mentally Challenging Work l Supportive Working Conditions l Supportive Colleagues
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Research shows a significant negative correlation between job satisfaction and turnover intentions. l The relationships among turnover intentions, professional commitment, and job satisfaction of hospital nurses. Lu KY, Lin PL, Wu CM, Hsieh YL, Chang YY.J Prof Nurs. 2002 Jul-Aug;18(4):214-9.
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9 Job Satisfaction l 89% are completely (50%) or somewhat (39%) satisfied with their current jobs.* l 72% are “satisfied overall” with their jobs.** l 91% are very (48%) or somewhat (43%) satisfied with their jobs.*** *Gallup Aug. 9-11, 2004 ** CNNfn and Society for Human Resource Management survey, Feb. 2004 *** Associated Press/IPSOS survey, Sept. 6, 2004
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10 Articles from the last 20 years show that retaining talent is a high priority for organizations l (S. L. Tribune, 1-11-06)
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Norma Rae – Job Satisfaction l Look for clues about Norma Rae’s job satisfaction
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Look for clues about Norma Rae’s job satisfaction 12
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13 Norma Rae l
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This note was uploaded on 10/10/2011 for the course BUS M 321 taught by Professor Tobler during the Fall '11 term at BYU.

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Session 8 - Emotions Moods Job Satisfaction and Stress Organizational Behavior Dr Kristen Bell DeTienne Whats the Plan for Today(Agenda l Share

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