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Unformatted text preview: hat get in the way of innovation and of efforts to
meet customer needs. For example, in some
jurisdictions, case management, classification, and
have become ends in
themselves rather than tools to achieve objectives.
They focus time and resources on process and
paperwork rather than outcomes and tend to
reinforce the one-dimensional emphasis on individual
offenders as passive recipients of service and
surveillance. Likewise, treatment programs that have
provided reliable service to juvenile courts and
justice systems (i.e., have been willing to take most
referrals) may seldom be examined with an eye to
outcomes or to whether services are tied to any
meaningful objectives. Such programs may require
serious scrutinizing -- and assuming scarce resources,
possible termination -- if they cannot or are unwilling
to be restructured to meet the needs of the three
customers and address the three goals of the
Balanced Approach mission. “Reinventing” juvenile
justice will ultimately d...
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- Spring '10