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Unformatted text preview: High Speed Internet High Speed Internet (HSIA) Technology and Trends Why HSIA Why HSIA ► What people expect at home, they expect at a hotel ► #1 request of business travelers today ► 40% of business travelers bring a laptop ► What exactly is HSIA? Two Types of HSIA Two Types of HSIA ► Wired HSIA ► Wireless HISA Common Components of BOTH Common Components of BOTH ► Data Line – large hotels (300 rooms +) should probably have at least two T1 Lines. Convention hotels (750 room +) should have T3 or DS3 T1 T3 Who installs the line? What is the Demarc? Common Components (cont) Common Components (cont) ► Router All data that travels to the outside needs a router ► Firewall Designed for unauthorized access Common Components (cont) Common Components (cont) ► Switch Core Switch – connects all your network equipment together into one central place Access Switch – usually on guest room floors, what the guests actually plug into ►Access Switches plug into the CORE Switch Common Components (cont) Common Components (cont) ► Gateway Billing Server Interface with PMS, one­way interface (wired) ►Each Room is MAPPED in the Gateway Server ► Wireless Users have two­way interface. ► Roaming ► Splash Page, Landing Page ► Walled Garden Common Components Common Components ► Support Mechanism Need to provide 24/7 support Outsource or Internal? How Do You Get INTO How Do You Get INTO the Rooms? WIRED to the Rooms WIRED to the Rooms ► Cost of Hard Wiring is $285­$500 per room ► Ethernet CAT5 Expensive, More Labor Intensive ► DSL Wireless Wireless ► Cost is less, deployment time is 70% less time ► Access Points plug into Switches ► Is the data secure? VPN – Virtual Private Networking VPN – Virtual Private Networking ► What is it? Why do we need it? ► Something that is provided by their company Future Uses of HSIA Future Uses of HSIA ► Currently, HSIA is used mostly for email, internet browsing and VPN access ► In the future, hotels can utilize HSIA for the “Triple Play” Billing Philosophy Billing Philosophy ► Most LIMITED SERVICE hotels offer free ► Meetings and Conventions – charge much higher in the meeting space Marriott Brand Example Marriott Brand Example ► Free Offerings Courtyard by Marriott Residence Inn Towne Place Suites SpringHill Suites Fairfield Inn ► Charge for HSIA Marriott Full Service Hotels and Resorts JW Marriott Properties Hilton HSIA Offerings Hilton HSIA Offerings ► Free HSIA Within the Brand Hampton Inn Homewood Suites Hilton Garden Inn ► Charge for HSIA Hilton Hotels and Towers (some free) Conrad International Embassy Suites Doubletree Other Brands.... Other Brands.... ► Best Western Hotel Chain Free Wired or Wireless Access in guest rooms and public space in all 4,000 hotels ► Hyatt Corporation Fee Based at all locations ► Intercontinental Hotel Group Free – Holiday Inn, Candlewood Suites Fee Based – Crowne Plaza Hotels, Intercontinental Hotel and Resorts Other Brands.... Other Brands.... ► Kimpton Hotels Free in all lobbies, guest rooms, restaurants and meeting rooms ► Omni Hotels One of the only luxury brands offering free wireless internet in all guest rooms and public spaces ► Starwood Fee Based Also signed agreement with Yahoo in 1/2006 to offer free Yahoo kiosks in Sheraton Lobbies Other New Technologies Other New Technologies Hotel Kiosks Hotel Kiosks ► Followed the airline industry ► Placement is critical ► Pre­registered guests ► Added kiosk services High Definition High Definition ► Must address the need ► What brands are doing Connectivity Panel Connectivity Panel ► How do we address the number of devices that guests carry today? iPad/iPhone Usage iPad/iPhone Usage ► Guest Services “pushed” to handheld devices (www.intelitycorp.com) ► Allow guests to have a concierge of services VoIP Phones VoIP Phones ► Voice over IP Phones ► How does it work? ► Phones are like computers ► How does it benefit a hotel? IP Phones IP Phones ...
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