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Unformatted text preview: Interfaced Systems 3rd Party
Systems Sales Systems F&B POS
Systems Front Office/
PMS Server Financial
Facilities Systems PMS Interfaces
► Want seamless, integrated and centralized system of charges in PMS
► Acts as a translator
► How do you interface? Interfaces Serial Interfaces Serial Interfaces Serial
Interfaces Serial Interfaces Serial
Interfaces Serial Interfaces TCP/IP
Interfaces TCP/IP Why is Interfacing so Hard?
Why is Interfacing so Hard?
► #1 Hotel IT technology headache in 2008 Hotel Technology Survey
► The technical problem is complex
► Buying decisions are uncoordinated
► Every vendor focuses on only a small part of the hotel’s technology puzzle Interface Types
► OneWay Interface vs. Two Way Interface
► What can go wrong if they are down? Interface Ticket Last Week
Interface Ticket Last Week
► WR#10416875 3/23/2011 @ 11:09:55 pm interfaces no response from pms – @11:46:29 pm Are unable to close to a room again. When they try to close they receive the message "No response from PMS
► WR#10436239 3/28/11 @ 1:06pm – "No Response From PMS Computer" Site is currently unable to perform room charges. Exact error message is no response from PMS computer. Most Critical Interfaced 3rd Party Most Critical Interfaced 3
► POS System Can have multiple POS Terminals, Outlets ► Call Accounting System 1.
5. Cont. Call Accounting
Cont. Call Accounting Guest Makes Outside Call
PBX Sends Call Record File
CAS does price look up
CAS send revised Call Record File to PMS
PMS Posts to Guest Room How Can Hotel Managers Utilize How Can Hotel Managers Utilize CAS More Effectively?!
► Cannot price gouge our guests anymore Key Card Systems
Key Card Systems
► Electronic Key System Hard Wired Microfitted (bar code, sequence, time to live) RFID What does it mean to be “interfaced” with PMS? What is an employee validator and why do we need one? Security benefits of electronic key cards The Evolution of the
Physical Door Lock
P hysical Mechanical Micro Fitted 15 “Online” Doors RFID and Online ? “Co ntac tle s s ” RFID Rapid Ado ptio n – 45% o f NEW 16 Multiple Fo rm Fac to r Optio ns
Providing the Ultimate Convenience for your Guests Ke yc ards
Card Fo bs and
(Ne ar Fie ld
Co mmunic atio n) Bypassing the Front Desk
with Online RFID
with On the day of arrival, a guest can…
1 Checkin Online 2 Receive email / SMS with room number 3 Go directly to their room using a “personal keycard” De liv ring Co nv nie nc e to Lo al Gue ts us ing the o w e r f Te hno lo g y
De liv ee ring Co nv ee nie nc e to Lo yy alGue ssts us ing the pp o w e roo fTe cc hno lo g y Online Door Locking System
Online Door Locking System
► The future of 2 way communication to door locks and more
► Zigbee Why Online?
What are limitations of “OFFLINE” Key Card Systems?
► Audit Trail: Need to travel to each lock to retrieve audit trail
Lock reprogramming: Need to travel to each lock to reprogram
Battery change: Need to travel to each lock to identify low battery status and change them
Central Card Cancellation: Need to travel to each lock
Extended Guest Stay: Need to reencode the guest card
Very limited employee tracking capabilities
Limited security features: Door ajar alarm, Wandering/Sequential intruder alarm Online EMS Systems
Online EMS Systems
► Can utilize Zigbee Parking Systems Interfaces
Parking Systems Interfaces
► One of the largest profit margins if managed correctly $4050 per night in San Francisco Minibar Systems
Minibar Systems Minibar systems have evolved Phone connected or cable connected systems are one way interfaces Zigbee connected In Room Movie Systems
In Room Movie Systems
► Two Way Interface ► Allows for check out and folio review from the TV Screen ...
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This note was uploaded on 10/08/2011 for the course HTM 364 taught by Professor Staff during the Spring '11 term at S.F. State.
- Spring '11