Customerservicenew

Customerservicenew - ChapterFourteen:Serviceand...

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Chapter Fourteen: Service and  Customer Relations Lecture Outline Short Discussion Characteristics of Effective Servers Characteristics of Effective Greeters Seven Commandments of Customer Service Handling Customer Complaints
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Short Class Discussion List and Evaluate Key Aspects of Service and Customer Relations at a Restaurant
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Styles of Foodservice Varies with the type of  establishment: For Example Quick-service Dinner house
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Chracteristics of Greeters The first and last person a guest  encounters with Characteristics: well-groomed /  friendly / knowledgeable Knowing where to allocate guests/  seating positions Use of magic phrases
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Characteristics of Servers Pleasant Taking orders: suggest/ knowledgeable Attentive Hard-Sell vs. Soft-Sell Skillful Formality vs. informality Introduce oneself
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Training Efficiently Cohesive Better relationship Stay on the floor longer
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This note was uploaded on 10/08/2011 for the course HTM 557 taught by Professor Staff during the Spring '11 term at S.F. State.

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Customerservicenew - ChapterFourteen:Serviceand...

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