Chapter_13

Chapter_13 - © 2006 Educational Institute Chapter 13...

Info iconThis preview shows pages 1–5. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: © 2006, Educational Institute Chapter 13 Turnover, Discipline, and Exits © 2006, Educational Institute 2 Competencies for Turnover, Discipline, and Exits 1. Describe the hospitality industry’s turnover problem, demonstrate how to calculate turnover rates, and identify the costs of turnover. 2. List causes of turnover, summarize several methods for reducing turnover, and discuss the impact of diversity on turnover. 3. Explain the proper use of discipline in a hospitality organization and describe approaches to employee discipline. (continued) © 2006, Educational Institute 3 Competencies for Turnover, Discipline, and Exits 4. Describe possible appeals processes in an employee discipline program. 5. Describe the appropriate use of discharge in an employee discipline program and identify several important concerns associated with using discharge. 6. Outline an effective exit interview system. (continued) © 2006, Educational Institute Calculating Turnover Annual Turnover Rate: Number of terminations / Average number of employees * 100 Unwanted Turnover Rate: Number of terminations- desired terminations/Average number of employees *100 4 © 2006, Educational Institute...
View Full Document

{[ snackBarMessage ]}

Page1 / 16

Chapter_13 - © 2006 Educational Institute Chapter 13...

This preview shows document pages 1 - 5. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online