Position Title: Host Primary Objective of Position: To provide a warm, welcoming greeting to our guests, and to ensure that the guests’ dining experience is exceptional. To ensure that guests are seated in a timely manner, and to provide a sincere and heartfelt thank you to each guest as they leave. Essential Functions: • Maintains a cheerful, courteous disposition and a neat, clean and professional image. • Greets guests and opens the door for each Guest, upon entering and departing. • Answers telephone within 3 rings and answers questions or directs calls to the appropriate staff member. • Effectively and efficiently manages the wait list, as well as the call ahead list. • Escorts guests as soon as possible to appropriate table. • Communicate Guest questions or concerns to Managers as appropriate. • Bids farewell to guests leaving. Ensures everything was satisfactory and invites guests to return. • Keeps foyer, host area, wait area and cocktail tables clean and free of clutter.
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This note was uploaded on 10/08/2011 for the course HTM 560 taught by Professor Staff during the Spring '11 term at S.F. State.