How_To_-_Quality_Circles_10-03-06

How_To_-_Quality_Circles_10-03-06 - How To Conduct Quality...

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How To Conduct Quality Circles Objective : The purpose of Quality Circles is to open lines of communication with employees and managers and to improve morale and employee engagement. Operators have used various forms of Quality Circles in the past. We have created a standardized process and diagnostic tool for conducting regional and market quality circles to monitor: Employee morale Leadership effectiveness Communication practices Workforce readiness (tools and information needed to do their job) Gaps between Brand standards and execution In order to facilitate this process, the following guidelines have been established: ADs conduct quality circles once a quarter for restaurants greater than 140% turnover (comp stores only) RDs and PWMs conduct quality circles when greater than 200% turnover (comp store only) GMs conduct quality circles for each restaurant twice a year (not dependent on turnover %) Establish benchmark for non-comp stores Guidelines for Facilitators : Part One Preparation: All Quality Circles are voluntary . However, we do pay employees for attending. Ensure employees are clocking in/out for the Quality Circle. Time allotted for the meeting should be 1-2 hours. The ideal time for an all employee meeting is in the morning before opening. Hourly Employee Quality Circles (GM facilitates twice a year): GM can choose to use either or both Quality Circle surveys (Word and/or Excel) GM schedules voluntary all employee meeting (hourly employees are paid for attending the meeting) Participants should include all employees who want to provide feedback
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This note was uploaded on 10/08/2011 for the course HTM 560 taught by Professor Staff during the Spring '11 term at S.F. State.

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How_To_-_Quality_Circles_10-03-06 - How To Conduct Quality...

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