HM110LodgingNEW

HM110LodgingNEW - Operational Areas in the Hospitality...

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Operational Areas in the Hospitality Industry HM 110
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After Reading and Studying This Chapter, You Should Be Able to: Identify the characteristics and practices of leaders and managers Define leadership and management Describe the key management functions Differentiate between leadership and management Learn about basic HR terms
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Leadership Traits Courage Decisiveness Dependability Endurance Enthusiasm Initiative Unselfishness Integrity Judgment Justice Knowledge Loyalty Tact
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Figure 14-2 Dynamics of Demands on General Managers in the Hospitality Industry
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Leadership Approaches Be decisive Follow through Select the best Empower employees Enhance career development
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Management Defined The process of working with and through others to accomplish organizational goals in an efficient and effective way.”
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Figure 14-4 Three levels of Management Plus Nonmanagerial Associates
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Key Management Functions Planning Organizing Decision making Communicating HR and motivating Controlling
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Leadership vs. Management
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This note was uploaded on 10/08/2011 for the course HTM 110 taught by Professor Staff during the Spring '11 term at S.F. State.

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HM110LodgingNEW - Operational Areas in the Hospitality...

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