HM110-Sp09week1

HM110-Sp09week1 - HM110 Introduction to Hospitality...

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HM110 – Introduction to Hospitality Management Fall 2009 – Lecture Notes 1- Chapters 1, 2, 3
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Figure 1-1 Scope of the Hospitality-Tourism Industry
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Scope of Hospitality and Tourism Industry Travel Air Cruise Rail Coach Auto Ecotourism Lodging Hotels Motels Meetings, Conventions, and Expositions Restaurants Managed services Recreation Attractions Gaming Parks Recreation
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Hospitality Largest and fastest growing Services and products Customer and guest impressions are very important
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Characteristics of the Hospitality Industry Product is intangible and perishable No such thing as business hours Hospitality operations run on a 24-hour basis all year round Characterized by shift work
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Services and Tourism Service and Tourism go hand in hand Growth rate of services sector faster than any other Tourism is the leader in the production of new jobs Tourism has developed an important part of the economic foundation of many countries
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What Is a Career Path? Career progression available in each segment Progression varies Cross-training is critical Advancement must be timely to match employee development Career goals
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Is the Hospitality Industry Right for You? Based on quality of service Personal qualities needed: Honesty Willingness to work hard Team player Willingness to work long hours Ability to deal with stress Good decision-making skills Good communication skills Dedicated to exceptional service Desire to exceed guest expectations
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HM110-Sp09week1 - HM110 Introduction to Hospitality...

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