Unformatted text preview: wants to come back and spend their money at that particular vacation again. This again is important because it is a different click of the mouse and the guests could end up on the completely other side of the planet because their experience at that resort was not acceptable or up to par with the needs of the guests. In this business excellent customer service is required to ensure the guests come back because all the power lies with the customer. The service that a resort must provide is always excellent customer service to ensure the customer is always satisfied with the service and amenities that are being provided. With a resort hotel, you have to worry about their stay at the hotel and ensuring that the customer has enough pillows or if they want a wake up call....
View Full Document
- Spring '11
- Management skills, Hotels, disneyland